Specialist Loyalty Program Management (m/f/d)

at  MediaSaturn Deutschland GmbH

SPECIALIST LOYALTY PROGRAM MANAGEMENT (M/F/D)

Für uns ist „Let’s Go!“ nicht einfach nur ein Slogan, sondern eine Einstellung. Wir lieben Technik und wir wollen begeistern. Wir haben Spaß und wir wollen inspirieren. Unsere Kunden und unser Team. Deshalb suchen wir Menschen, die diesen Spirit mit uns teilen. Menschen mit Leidenschaft. Die sich darauf freuen, gemeinsam mit 50.000 Mitarbeitenden in ganz Europa das Einkaufserlebnis der Zukunft zu gestalten.
For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

ABOUT US

As the Data Acquisition and Quality Management team in the Loyalty & Retention division, we mainly work in three areas, Data Stewardship, Data Governance and Data Acquisition, thus contributing to the company’s success by ensuring high-quality data. In the area of Customer Data Management, we take care of the design of customer data processes and support their introduction. The position offers a high degree of independence in the development of the various processes as well as in the coordination with internal stakeholders and in the introduction of the coordinated processes.

• Drive Strategic Initiatives: Take the helm in driving key strategic loyalty initiatives and projects, with a focus on elevating the performance of our loyalty program
• Program Enhancement: Establish, oversee, and optimize features, benefits, customer journey, and services within the loyalty program that align with our business objectives
• KPI Monitoring: Monitor and analyze Loyalty KPIs, proactively identifying areas for improvement and implementing corrective measures to achieve our program goals
• Continuous Optimization: Keep a finger on the pulse of the loyalty program, continuously assessing and optimizing it for improved results and a better customer experience across channels
• Market Insight: Stay ahead of the curve by monitoring retail and loyalty trends, analyzing data, and anticipating shopping and visitation patterns. Your insights will drive the program’s evolution
• International Loyalty Program Roll out Support: Support in rolling out the loyalty program to other countries, ensuring that it aligns with our overall strategic objectives and resonates with diverse customer bases