Specialist, Managed Security Services- Firewall

at  CDW

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
The Specialist Firewall – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Specialist has proven process experience in multiple firewall technologies supported by the Managed Security Services practice. Provides both technical and process mentorship in these areas to Analysts and Sr. Analysts.
This successful applicant will analyze and implement firewall rules, troubleshoot network security incidents, participate in : Cyber Security incident response; troubleshooting; capturing and analyzing packets captures (pcaps) ; log analysis; configurations management; restoring from back up; networks, infrastructure, and other system and network security issues. Proven Demonstrated knowledge, understanding and experience working with the TCP/IP protocol stack and firewalls, NAT, VPN, IDS/IPS, etc.. Must have solid understanding of how firewall works from both the practical/hands-on & theoretical perspectives. Able to use that knowledge to support various firewall and packet filtering technologies/vendors. Comfortable using tools such as Wireshark and tcpdump. Proven ability in crafting packets to test firewalls and other ACL rules.
This role upholds defined service level agreements (SLA), service level objectives (SLO) and customer service excellence. The Specialist Firewall continues to develop a platform of technical expertise.

BASIC QUALIFICATIONS

• Bachelor’s degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field along with demonstrated knowledge, understanding and experience working with the TCP/IP protocol stack and firewalls from both the practical/hands-on and theoretical perspectives. Able to use that knowledge to support various firewall and packet filtering technologies/vendors. Comfortable using tools such as Wireshark and tcpdump. Proven ability in crafting packets to test firewalls and other ACL rules.
• Holds technical certifications for at least two (2) firewall technologies for which Sirius offers Managed Security Services * and has at least two (23) years of IT firewall Support experience in a client-focused environment, and/or working in security operations center (SOC)
• Holds technical certifications for at least one (1) firewall technology for which Sirius offers Managed Security Services * and has at least four (4) years of IT firewall Support experience in a client-focused environment, and/or working in security operations center (SOC)
  Managed Security Services certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Palo Alto: PCNSA, PCNSE; AWS, Azure, JNCIE-SP, JNCIP-SP, JNCIS-SP or similar technology certifications and or training.

OTHER POSITION REQUIREMENTS

• Positive influence on the floor
• Is approachable, helps teammates
• Willing participant in coaching system, always learning
• Punctual and organized for own tasks to ensure there are no misses in getting things done
• Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
• Direct experience working with internal and external teams to troubleshoot complex configuration hardware, software, and services
• Demonstrated ability to investigate increasingly complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
• Demonstrated ability to select continuously select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives
• Proven ability to establish collaborative approach to problem solving, ensuring that others input is gathered and discussed, and that solutions generated by the team are tested and proven
• Demonstrated ability to mentor less experienced team members
• Demonstrated ability to work under minimal supervision, using latitude for independent judgment
• Proven ability to set and prioritize goals and pursue them to completion, without the need for oversight
• Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environment
• Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
• Demonstrated verbal and written communication skills
• Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills

PREFERRED QUALIFICATIONS

• Experience working in a Security Operations Center (SOC) environment

WHO WE ARE:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

ESSENTIAL FUNCTIONS

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, the candidate must be willing to work weekends, holidays, and overtime.

THE ABOVE PRIMARY DUTIES, RESPONSIBILITIES, AND POSITION REQUIREMENTS ARE NOT ALL INCLUSIVE.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.