Specialist: Property Finance (FAIS)

at  Absa Bank Limited

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Provide customers with a mortgage solution at their convenience and in the process deliver on contracted
sales targets through the delivery of superior customer service.
Key Accountabilities
Accountability: Sales
Execute action plans in order to meet the agreed and contracted Application, Final grant
and Registration targets as per Performance Development plans.
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Prospect for potential direct customers and sources using various methods such as
networking, referrals etc.
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Engage with existing customers, identified through the relevant lead generation process, to
establish possible re-mortgage needs and provide advice on mortgage lending.
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Travel to and meet with prospective customers or sources, at a place and time of their
convenience, providing mortgage customer solutions, assisting in completing and
submitting the application with all required supporting documents to the Production Centre
for processing.
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Manage and track all submitted deals into the Production Centre by following the
prescribed CCC (Customer Care Centre) tracking process and keep the customer and
source informed of the progress and/or status of the application i.e. approved, declined,
reasons, etc.
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Maintain agreed conversion ratios on application-to-grant and grant-to-registration as per
the Absa Home Loan process
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Track and follow up all deals which have been final granted by following the CCC process
and keeping customers and sources informed until deal registration.
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- Continuously explore and investigate all opportunities (e.g. Property shows, Auctions,
Show houses, etc.) in order to increase sources of business and sales intake.
Keep abreast of competitor activities by studying all available information (e.g. newspaper
articles, Marketing campaigns) in order to proactively offer solutions to customers and
sources, securing deals for Absa.
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Accountability: Relationship Management
Manage and network with external customers and sources to increase sales intake, grants
and registrations
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Interact with external sources and liaise with Key Account Managers regarding developers
to sign them up as Lead Generators in order to increase sources of business
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Facilitate regular meetings with sources to identify sales opportunities and address service
related matters
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Interact with Key Account Managers by scheduling regular one-on-one meetings to explore
possible property development opportunities
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Educate and inform Sources of business on product, process and progress ensuring that
they submit a completed application and remain informed
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- Engage with other business units and departments to deliver superior business value
Accountability: Governance
Ensure that all business secured complies with the governance and compliance
framework.
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Report any suspicious transaction and/or client to the Risk and Compliance Consultant for
further investigation
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Accountability: Customer Service
Provide superior customer service by proactively and timeously obtaining outstanding
documentation to ensure complete applications
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Ensure that any query or complaint received from a customer is resolved within 24 hours of
receipt and ensure continuous feedback to the customer
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Ensure customer satisfaction by delivering outstanding customer service in line with the
TCF (Treating Customers Fairly) principles which will result in increased sales and
retention of Home Loans customers
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Education and Experience Required

• National Certificate or equivalent NQF level 5 qualification
• 2 years (Technical/Managerial) experience
• Property Finance experience
• Sales and customer relations experience in a Banking environment
• Experience in Home Loans or mortgage environment

Knowledge & Skills:

• Selling and relationship skills
• Communication skills
• Entrepreneurial thinking
• Negotiating skills
• Presentation and public speaking skills
• General understanding of banking and financial services

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertise

Please refer the Job description for details