Specialist Services Operation

at  SITA Switzerland Sarl

EXPERIENCE:

• Experience in customer facing roles.
• Good communicator
• Excellent written and oral communications.
• Good interpersonal and organizational skills
• Ability to work in a team as well as independently.
• Fluent in both verbal and written English
• Experience with ServiceNow ticketing
• Experience with service activation for mobile systems or helpdesk for network services a plus

ABOUT THE ROLE & TEAM:

The Service activation Specialist role is to support the SITA FOR AIRCRAFT Service Activation team in provisioning the customer aircraft for the various network services and applications. The role reports into the Manager of Service Activation, in the Customer Service & Operations organization.

WHAT YOU WILL DO:

• Receive request from customers for the activation of Aircraft services.
• Manage the activation queue and priorities.
• Ensure services are provisioned on the SITA FOR AIRCRAFT application and on partner platforms
• Document procedures. Ensure procedures are maintained and evolved for continuous improvement.
• Collaborate with team members to ensure activations are delivered to customers in a timely manner.
• Provide support to customers and internal staff on service activation related matters.
• Monitor data loads to ensure data integrity
• Synchronize Datalink services configuration with Partner networks
• Collaborate with SITA FOR AIRCRAFT vendors, partners and internal teams to implement activation processes for aircraft services.
  Qualifications: