Specialist Support Engineer

at  Absa Bank Limited

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
Job Description
Devops & Support

Application Monitoring & Performance Management

• Integration and Support: Responsible for integrating systems with various networks across Africa, particularly in telecom environments. This involves handling complex technical tasks like managing PostgreSQL and MongoDB databases, and supporting Java-based applications. His role also includes maintaining legacy systems and migrating them to modern infrastructure.
• Platform Management: Manages platforms such as Open Accounts, IMX, and risk assessment tools. This involves both support and limited development work, particularly in environments where the backend is often managed by third-party vendors.
• Basic Automation: Writing Ansible playbooks and using Jenkins for deployments

Key critical requirements:

• Attend to Start Of Day (SOD) and End of Day (EOD) monitoring on PROD systems.
• Conduct ongoing configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) on our application.
• Conduct Managing DR testing, including continued development of the application and security, software patches, reliability, disaster recovery
• Conduct Day to day support on applications interacting with the business stakeholders.

Experience:

• 5 years in Applications Support
• 5 years TECHNOLOGY experience
• Preferred some experience within Absa

Tools:

Please refer the Job description for details