Specialist - Truck Ordering & Upfit

at  Holman

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

• Place orders for high volume, high value & complex vehicles and equipment according to customer requirements, ensuring accuracy in specifications and compatibility.
• Select delivering dealers based on internal rating systems, experience and associated costs to optimize order fulfillment and customer satisfaction.
• Communicate specific client requests and instructions to delivering dealers, ensuring they understand and fulfill customer expectations.
• Interface with clients, manufacturers, dealers, and internal customers to facilitate smooth communication and resolve any issues related to orders and upfitting.
• Check vehicle orders thoroughly to confirm that all specifications are correctly entered and aligned with customer requirements.
• Consult with clients and vendors ahead of placing orders to recommend the best possible outcome for a particular ordering cycle
• Understand all the steps necessary for importing a vehicle into Canada, both for pre-clearance and non-preclearance situations.
• Resolve issues during the ordering and upfitting process, escalating complex problems as needed.
• Assist the Truck Specification Analyst group with dealer and vendor selection to ensure Canada quotes are consistent with geography and client expectations
• Provide clients and vendors regular updates on the status of orders and upfitting projects to ensure the successful delivery of vehicles
• Seek opportunities to improve processes, focusing on efficiency and quality in order and upfit workflows.
• Perform all other duties and special projects as assigned