Specialist UX Designer - Temporary assignment end of December 2025

at  Intact

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

WE HAVE POLICIES TO ENSURE EQUAL ACCESS AND PARTICIPATION FOR PEOPLE WITH DISABILITIES, INCLUDING PROVIDING WORKPLACE ADJUSTMENTS (ACCOMMODATIONS). A COPY OF APPLICABLE POLICIES IS AVAILABLE ON REQUEST.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site

WHAT YOU’LL DO HERE:

• Inform our strategy and innovation efforts by providing insights into the needs of our customers and business - obtained through qualitative, quantitative and market research.
• Synthesize data from multiple sources, translating research insights into actionable recommendations and creative design solutions.
• Develop compelling stories and visual elements to communicate ideas, secure stakeholder buy-in and inspire teams at all levels, from peers to executives.
• Produce CX/UX artifacts such as customer journeys, user flows, wireframes and service blueprints to create a shared understanding of the proposed user experience.
• Collaborate with the user research team to uncover research needs and plan research activities.
• Design and facilitate a range of co-creation workshops to engage stakeholders and customers in designing customer-centric processes.
• Assist in user research activities such as interviews, focus groups, usability tests, diary studies, etc.
• Develop prototypes to test and validate solutions for refinement.
• Create clear solution development plans and collaborate with other designers, product, copywriters, legal and marketing teams to support the roll-out of design initiatives through experimentation, testing and refinement based on learnings.
• Empathize with and lead stakeholders and customers as they move through the innovation journey and help them understand how to navigate divergent and convergent phases of development.
• Advocate for customer-centricity throughout the organization.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique