Specialist, Wellbeing

at  Concentrix

Job Title:
Specialist, Wellbeing
Job Description
This role refers to a Mental Health licensed professional dealing with individuals and teams who work in the Content Moderation space on moderate to highly sensitive content as well as liaising directly with the client.

REQUIREMENTS:

• Being a licensed therapist (Licensed Clinical Psychologist, Licensed Counselor, Licensed Clinical Social Worker) - Required
• Master’s Degree in Psychology, Psychotherapy, Social Work, or other related fields is preferred
• 3+ years of post-graduate clinical experience delivering both 1:1 and group coaching sessions across the mental health spectrum, including issues related to one’s employment.
• Technical knowledge of health and insurance and wellness benefits
• Strong project management and problem-solving skills
• Team player with the ability to collaborate with multiple internal and external stakeholders at all levels of the organization
• Previous experience managing a team.

PREFERRED QUALIFICATIONS

• Experience with end to end BPO Operations and industry’s best practices
• Ability to meet multiple demanding deadlines simultaneously
• Excellent communication and client management skills, presentation abilities and stakeholder management
• Strong organizational and analytical skills
• Demonstrated ability to interface with multiple levels of management
• Proven ability to work independently
• Ability to be flexible and work creatively and analytically in a problem-solving environment
  Location:
  CAN Mississauga - 6725 Airport RD
  Language Requirements:
  Time Type:
  Full time
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• Implementing wellness strategy, leading multiple initiatives, and core processes in respective site, including mental health awareness, nutrition, physical activity, etc.
• Work with other site coordinators for driving Mental health and wellbeing activities, focus on increasing resiliency and reducing risks in the Content Moderation space.
• Project manage wellness initiatives, ensuring that the Global Lead is kept up to date, internal stakeholders are aware of ongoing developments and each team members are using a consistent wellness framework.
• Conduct 1:1 coaching session with employees as requested basis.
• Running group sessions/workshops to teach healthy coping skills and resiliency.
• Offering mental health/resilience related trainings to employees, leadership, and management.
• Designing individualized wellness programs and performing periodic evaluations to insure program effectiveness.
• Continuously improving strategy and program effectiveness through measurement, feedback, and insights
• Collecting and reporting data for the purpose of program evaluation.
• Leads or co-leads projects or activities assigned by the Manager and or Director of Wellness.
• Manage relationship with third parties providing Onsite certified coaches, counselors, and psychologist
• Drive the Engagement calendar along with the Wellness coaches in their own region to ensure new and innovative activities are enabled for the employees
• Work with key cross functional stakeholders (HR, Legal, Health & Safety) to ensure collaboration and effectiveness of monthly, quarterly and yearly strategy on Wellness.