Specialist, Wireless Field Ops

at  Freedom Mobile

Company Description
At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.
Does that sound like you? We’d love to meet you.

Job Description

• Responsible for Operations & Maintenance of BSS/Radio Network consisting of macro sites, small cells, microwave and fiber transmission, and indoor (DAS) sites, L2/L3 switching/routing devices and DC-power equipment.
• The candidate should possess good knowledge of wireless, 3G/LTE/5G radio networks, IP and transmission backhaul networks.
• Participate in on-call rotational schedule and emergency staff augmentation. This can involve working nights and on weekends.
• 24X7 availability. Respond to dispatch as required during service hours and on-call periods Participate in maintenance window (night work) for preventive and corrective activities and working on trouble tickets for service restoration work.
• Action assigned trouble tickets for minor/major/critical issues, minimize outage times and maintain MTTR SLA.
• Troubleshooting and implementing corrective actions on Radio and transmission network to restore outages and to eliminate factors which can cause service outages.
• Replacing field Access and Transport faulty parts and engaging rigging crew when required.
• Execute activities related to WO/CHGs from engineering for corrective and optimization actions.
• Perform cell site acceptance with in-house rollout teams or vendors for new installs or network upgrades.
• Transport network acceptance and testing from internal/external service provider (new or upgrade/downgrade) including RFC2544 testing.
• Performing detailed call testing (TCM – Test Call Matrix) in the field required during Field and Core projects, to verify customer complaints, and to confirm/verify a certain KPI degradation in the network.
• Preventive Maintenance (PM) routine of Access and Transport nodes on the field including battery test, call test, RAN elements, microwave measurements, safety audit, LOS verification and site housekeeping.
• Responsible for site safety, performing safety audits and reporting any concerns to the site safety committee.
• Cell site spares and repair return management.
• Working with the team to hook up portable generators on site in case of power outages.
• Attend group meetings and collaboration with other groups.
• Maintain good relations with the landlords and property managers where our sites are installed.
• In addition to network maintenance activities within the assigned geographic area, this role may also require travelling to other markets/ cities to help with projects, emergency outages or to attend trainings.
• Working on rooftops
• Working on ground equipment underneath towers (no climbing required or allowed beyond 10 feet)
• Some lifting of 50 lb equipment.
• Valid Ontario issued ‘G’ class driver’s license with clean record
• Working experience on Nokia Radio and Transmission network preferred.

QUALIFICATIONS

• Strong knowledge of wireless (3G/LTE/5G) radio networks, IP and transmission backhaul networks.
• Proficient in troubleshooting wireless network faults.
• 3-5 years of field experience in O&M environment
• Graduate of a recognized telecommunications institution as a Telecommunications Systems Technician, Engineering, or equivalent
• Valid non-provisional full Ontario-issued driver’s license with clean record
• Working experience on Nokia Radio and Transmission network preferred
• This role will require a criminal record check.

Please refer the Job description for details