Specialty Clinic Appointment Intake Clerk

at  Citizen Potawatomi Nation

KNOWLEDGE, SKILLS, AND ABILITIES:

• The ability to communicate well with patients, providers, and other staff.
• The ability to maintain computer data.
• Must be self-motivated.
• The ability to handle multi-tasks.
• Good organization and analytical skills are needed.
• Good judgment is needed.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• High school diploma or equivalent.
• Clerical experience.
• Experience in medical office preferred.
• Medical Terminology preferred

PHYSICAL REQUIREMENTS:

• The ability to be seated or standing for prolonged periods of time.
• Repetitive work at a computer.
• Some lifting, bending, stretching, and kneeling may be required.
• The ability to work effectively in a fast paced environment.
• Compliance with all immunization requirements to work in a healthcare setting.

ESSENTIAL FUNCTIONS:

• Updates each patient’s information in the computer for all appointments.
• Directs patients to the appropriate department.
• Responsible for sending appropriate patients to our Benefits Specialist.
• Answers multi-line telephone system. Directs calls to the appropriate person or department. Takes message when the person is not available.
• Responsible for scheduling of new patients.
• Responsible for maintaining and tracking of the providers’ schedule changes in reference to patient appointments.
• Responsible for making appointments for the clinic and checking all patients in and out timely, printing the patient wellness handouts for each patient, and current medication lists.
• Responsible for making reminder calls to patients day before scheduled appointment.
• Reviews all follow up appointments to insure that patients completed their labs or other procedures prior to the appointment time.

ADDITIOANAL DUTIES:

• Perform other duties and projects as required by management.