Specialty/Commercial Auto Physical Damage Desk Appraiser - Remote

at  Mobilitas Insurance

We’re Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what’s possible, we use our inventive skills to create new opportunities - we’re not chasing the status quo, we’re chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Specialty/Commercial Auto Physical Damage Desk Appraiser!

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry
• 3+ years of claims experience
• 2+ year physical damage and total loss experience
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
• Ability to rate condition, run evaluation and to conclude total losses
• Knowledge of auto repair estimates and systems
• Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures for general auto, commercial, and special lines exposures.
• Strong and effective negotiation skills
• Strong analytical, problem-solving, and organizational skills
• Basic math and computer skills along with the technical aptitude to utilize a variety of software applications
• Strong oral and written communication skills
• Ability to work in a flexible, changing environment
• Ability to work independently, be self-motivated and goal-oriented
• Knowledge of auto repair estimates and systems
• Basic math and computer skills with technical ability to utilize a variety of software applications, including Excel, Access, Word, PowerPoint, and Outlook.
• Proficient in utilizing estimating software and systems
• Ability to train back-up staff
• Ability to build and maintain a nation-wide shop/vendor date base
• Ability to interpret policy language and resolve claims coverage questions (CCQs)

The Specialty/Commercial Auto Physical Damage Desk Appraiser role is a virtual employee who works with significant authority over physical damage assignments of high complexity and of commercial and/or special lines vehicle-type. Incumbent handles multiple cases and claims from first notification through estimating and file closure. This role serves as an expert in all aspects of commercial non-injury related matters including total loss. Incumbent independently evaluates, negotiates, and settles physical damage and total loss claims along with other suffixes (i.e., loss of use, property damage), which includes evaluation and estimating mechanics.