Specialty Pharmacy/AIC/Health System Administrative Support Specialist - Cu

at  The Cigna Group

JOB SUMMARY:

• Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships.
• Responsible for leading relationship and retention focus for existing strategic group portfolio.
• Work with Specialty Pharmacy/AIC/HS representatives to gains sales insight and help to drive organic sales growth and targeted goals.
• Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads.
• Organize individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed.
• Manage multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement.
• Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments.
• Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance.
• Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment.

• Assist customer with Windows based applications on-boarding, account management, and issue resolution as primary support.
• Assist with internal and external customer communications via phone and email for efficient issue resolution.
• Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.
• Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.
• Process management and engagement for customer retention
• Communication outreach for existing partnerships’ optimization.
• Multi-task and troubleshoot ongoing requests managing multiple key partnerships.