Sport and Fitness Receptionist - Campus Services - 56234 - Grade 3

at  University of Birmingham

POSITION DETAILS

Campus Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £24,368 to £25,876
Grade: 3
Full Time (Shifts: Late and early with alternative weekends)
Permanent
Closing date: 29th September 2024

ROLE SUMMARY

The Receptionist will lead on key areas of the business plan for customer service. The post holder will work to strengthen the relationships with the relevant teams within the University of Birmingham and to increase members and customer relations within the sports centre.

MAIN DUTIES

With support and guidance from the Member Engagement Manager, Senior Membership Officer and Reception Team Leaders, produce and implement plans for customer relations and daily operational duties (based on the UBSport Member and Member Engagement plan) to effectively promote UBSport services, programmes, facilities and events.

OPERATIONAL DUTIES

• Administrative support to all departments where required
• Liaise with Finance Officer and sales team regarding DD annual payments.
• To reconcile at the end of a shift by calculating and recording all transactions, to include till and PDQ machine totals
• System management (Gladstone)
• Advise on booking and membership procedures
• Record facility bookings
• Coordinate with all departments within the sports centre regarding current promotions
• Radio system management
• Daily collection and distribution of post (internal and external)
• Record incidents and accidents within the facility where required
• Management of all deliveries and collections within the sports centre
• Assist with the lost property procedure
• Report any maintenance issues immediately to duty manager, including all furniture, fittings and equipment
• To keep Reception and the surrounding area neat and tidy at all times, particularly at the end of each shift
• To replenish a stock of timetables, membership packages and courses for members

OTHER DUTIES

• Support UBSport to promote services and facilities delivering University Open Days and other events
• Participating in Personal Development Reviews, One – to – One’s and Team briefings on a regular basis in order to aid performance monitoring
• Assisting with training other departments on reception procedures
• Assisting with training and management of UBSport Brand Ambassadors where required
• Reception inventory and stock management
• Wear uniform when provided and be of a smart appearance at all times
  Any other duties that could be within the banding of this post where assistance is required.