Squad Master – Customer Account Reporting (KYC)

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YOU WILL BE WORKING IN THE CUSTOMER ACCOUNT REPORTING SQUAD

The squad has end-to-end ownership of the compliant, timely, and transparent reporting to legal and tax authorities throughout the year of 5 reports (FATCA, CRS, DGS, CPC & sleeping accounts). It’s your chance to have a significant impact on one of the bank’s most important activity!
The team ensures the correct implementation, configuration, updates and operationalization of tools and processes to generate these reports. We achieve this via data-driven and risk-based methodologies to ensure adherence to both ING’s risk appetite and regulatory requirements.

YOUR ROLE & WORK ENVIRONMENT

Money laundering, Tax evasion and Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening economic & social policies… Huge amounts of dirty money are still circling around us and criminals are looking for any opportunity to recycle the profits of their crimes through the financial sector. Our KYC Tribe plays a key role in this fight against FEC.
At KYC, our work environment is inspiring, and people & delivery focused. To achieve this, we listen to and lead our people. We relentlessly improve the data driven approaches to KYC and invest in the data proficiency of our team members. We leverage artificial intelligence capabilities, continuously reduce non-value-added process steps, and seek to simplify and automate all processes of the KYC journey whilst being compliant at the same time. We are ambitious!

YOUR KEY RESPONSIBILITIES AS SQUAD MASTER & CJE OF CUSTOMER ACCOUNT REPORTING

As a Squad Master, you:

• Gain a profound understanding of the various reporting cycles at KYC (CPC, FATCA, CRS, DGS & sleeping accounts). You build knowledge on current and future data, tooling, process & risk landscape.
• Prepare QBR with your squad. Ensure with PL that it is in line with E2E Product Roadmap & priorities. Manage inter & intra-tribe dependencies.
• Manage your team’s Backlog: Help your team breakdown and plan quarterly objectives into stories and tasks. Prioritize them.
• Lead the team through delivery of priorities: Follow up & report on progress of key projects. Ensure deliverables are met on time or alternatives proposed.
• Help remove roadblocks for your team by identifying possible solutions and/or escalating important matters that can impact ST or LT planning.
• Participate actively and take initiatives to improve communication & collaboration with senior management, global and local experts.

As a Customer Journey Expert (CJE) for KYC Services Tribe, it is your responsibility to ensure processes are efficient and customer-oriented, as well as the time-to-market of new solutions, by leveraging on innovation, smart data and taking all regulatory requirements and hazards into consideration.
You are E2E owner of KYC reporting.

You maintain and continuously improve E2E processes related to customer account reporting.

• You identify, with your team, potential gaps between our current processes and regulatory requirements as well as operational efficiency opportunities. You implement appropriate solutions.
• You take or delegate ownership of one or several projects. You ensure impact assessments (operational, risk, data, tooling) are conducted and a smooth rollout of change.
• You take the lead in interactions within the KYC tribe as well as the coordination with other tribes and stakeholders (in Belgium & abroad).
• You ensure that risk mitigating actions are implemented within deadline.
• You monitor & keep oversight on alert treatment operations.

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of conventio