Sr Accounts Receivable Representative

at  Thermo Fisher Scientific

POSITION SUMMARY:

The Credit & Collections Representative plays an important role in our accounting department by ensuring the timely collections of payments from our customers. This position is responsible for chasing customer of debt on allocated accounts.

SKILLS REQUIRED:

• Effective listening, verbal and written communication skills
• Judgment and decision-making ability
• Accuracy and attention to detail
• Demonstrated integrity and ethical standards
• Able to handle difficult customers with diplomacy and tact
• Problem-solving and analytical ability
• Manages time effectively and adapts quickly to changing priorities
• Team player who works productively with wide range of people
• Superior organizational skills
• Comfortable in fast-paced environment

EDUCATION & EXPERIENCE:

• 2 years of experience in the finance field, possibly collections
• Experience in managing teams
• University or College degree / degree in accounting or finance is an advantage
• Fluent in English and German
• Proficient in Microsoft Office with strong Excel skills.
• SAP/Oracle/Collection System experience preferred
• Strong oral and written communication skills with attention to detail
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

• Actively work on the ledgers assigned, primarily by telephone, sending emails and any other activity needed.
• Operate within the guidelines and requirements of the company Credit Management Policy
• Review customer accounts on a regular basis and make recommendation to the Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
• Contact the customers indicated by the credit team to avoid or minimize delays in the order cycle times due to overdue balances.
• Process the incoming customer requests using the “Service Now” software tool, ensuring that the agreed on SLA’s are met.
• Work with relevant internal departments across Europe to ensure timely resolution of customer disputes
• Log, review and monitor customer complaints and sending out copy invoice requests in the designated collection tool.
• Assist the cash application team where needed to identify unclear payments
• Various ad hoc responsibilities as assigned by Team Leader / O2C Managers.
• Any other related tasks / duties as may be allocated from time to time.
• Ensure the performance of tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements.
• Active participant to projects – Including department project or cross functional