Sr Administrator Primary Care

at  University Hospitals

EDUCATION

• Bachelor’s Degree (Required)
• Master’s Degree (MBA or MHA) (Preferred)

WORK EXPERIENCE

• 5+ years progressive practice operations management experience (Required)
• 2+ years in the Administrator role and have demonstrated success in all administrator competencies, if internal candidate

KNOWLEDGE, SKILLS, & ABILITIES

• Experience with strategic projects, system improvement efforts or core portfolio growth. (Required proficiency)
• Strong PC skills including demonstrated expertise in MS Excel/PPT/Project Management software. (Preferred proficiency)
• Excellent written and verbal communication skills. (Required proficiency)
• Ability to adapt and change to innovations. (Required proficiency)
• Ability to prioritize initiatives. (Required proficiency)
• Demonstrates success working independently. (Required proficiency)
• Problem solve and think critically. (Required proficiency)
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. (Required proficiency)

TRAVEL REQUIREMENTS

• 10%

ADDITIONAL RESPONSIBILITIES

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
  Qualifications

The Sr. Administrator leads and manages operations for a portfolio of clinical services (department(s), divisions and/or community practices) which drive our UHCN strategy and business objectives including financial management, patient experience, patient access, and talent management. These objectives will be established by UHCN senior leadership to be executed upon by the Sr. Administrator, in partnership with a physician leader (e.g. Chair, Chief, Regional/Site Medical Director, etc.) A successful Sr. Administrator will build consensus amongst a diverse group of stakeholders including their direct reporting team as well as key business partners (e.g. Finance, Legal, HR, Credentialing, etc.). They will partner with key stakeholders to promote a just culture rooted in equity, diversity and inclusion.What You Will Do

• Financial Management
• Develops and secures approval for operating and capital budgets and manages performance to those budgets
• Identifies practice/business development opportunities to increase market share
• Completes business plans for all physician and APP recruitment, programmatic development or other operational or strategic initiatives
• Analyzes financial impact of changes in clinical activities and forecasts actual revenue/expenditures against approved budget, including technical and professional financials.
• Analyzes and supports review of financial statements and clinical performance and their impact to provider compensation based on respective incentive plans (i.e. RVU, cash collection, and/or value plans)
• Oversees entry of and reviews charges, procedure codes, and payments and develops contingency plans to adjudicate any outstanding charges
• Accountable for all prior authorization, medical necessity and point of service/time of service cash collection activities
• Responsible for financial management of non-operating accounts including endowments, gifts, physician recruitment packages and research accounts.
• Patient Experience
• Rounds frequently in patient care areas to ensure safety and quality standards are met and maintained.
• Ensures providers and staff foster a culture of patient- and family-centered care and service excellence.
• Partners with physicians and staff to ensure continuous quality improvement, particularly as it relates to patient experience
• Regularly reviews CGCAHPS data and create and implement action plans as needed to meet department/practice, entity and system goals
• Patient Access
• Effectively manages clinical capacity to best meet consumer demand
• Leverages key metrics, such as New Patient Lag Days, UHPS No Show, Time Utilization and others to drive optimal outcomes
• Optimize the use of digital access tools to maximize access to patients, including SMN, Telehealth, PatientTrak and others.
• Talent Management
• Interviews, selects, trains, supervises, evaluates and coaches employees
• Meets monthly with each physician to review financial performance and key practice indicators
• Implements a staffing plan that effectively addresses department/division needs and productivity measure