Sr. Analyst, Business Effectiveness

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What You’ll Be Doing
The Sr. Analyst, Business Effectiveness is responsible for supporting the business through a range of activities including business analysis, project co-ordination, user experience, relationship management and continuous improvement. The role makes decisions on monitoring inventory progress, responding to changing priorities, adjusting work schedules accordingly and resolving obstacles. The role exercises independent judgement within defined procedures, ensuring they maximize operational efficiency. The role applies professional, analytical and communication skills to maintain the SLAs. As the Sr. Analyst, Business Effectiveness of Credit Adjudication you will provide ongoing scheduling, Intraday inventory management, forecasting, planning and reporting to support the leadership decisions.
At CIBC, we enable the work environment most optimal for you to thrive in your role. Therefore, details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How You’ll Succeed

• Workplace Scheduling - Overseeing the management and administration of all scheduling processes and skill/capacity utilization across Credit Adjudication portfolios. Responding to various ad hoc scheduling requests from several Credit Adjudication clients. You will have expert knowledge of scheduling methodologies and operational principles, including workforce scheduling practices and tools and other related technologies.
• Analytical and Data focused - Highly developed analytical, decision making and problem solving skills. Exposure to database software, sufficient to create sophisticated graphs/charts/reports. Self-planning skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
• Communication - Well-developed interactive skills sufficient to convey factual and conceptual information on issues requiring detailed explanation and interpretation. Highly developed writing skills sufficient to prepare written materials involving detailed descriptions and explanation requiring the accurate use of specialized terminology to communicate information.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-81 Bay, 27th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Human Resources (HR), Process Improvements, Relationship Management, Teamwor

Please refer the Job description for details