Sr Analyst I IT Software Applications Engineering

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

1. Design and Delivery effective business and operating models, ITIL capabilities enabling enterprise ITBM, ITSM, and ITOM implementations
2. Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives
3. Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
4. Collaborate with team members to define, analyze, understand and document business and technical requirements.
5. Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
6. Participate in and support ServiceNow version upgrades.
7. Offer technical solutions to address requirements, evaluate alternative solutions, and perform analysis to determine technical courses of action.
8. Assist and perform quality assurance driving the design, creation, testing, and delivery of technical functionality individually and with the broader team.
9. Create technical architecture, design and user guide documentation.
10. Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
11. Contribute to the development of IT related, technical processes reviews, postmortems, and continual process improvement.
12. Create estimations on effort required to produce ServiceNow functionality.
13. Assist with identifying, building, and executing strategic and tactical ServiceNow capabilities focused on ITBM, ITOM, and ITSM running technology as a business model circled around planning, development, capability design, continuous improvements, communication plans, project quality and investment prioritization for a large enterprise operation

BASIC REQUIREMENTS

1. Bachelor’s degree in IT, Computer Science, Engineering, Business or related field
2. 4 - 7 years experience in developing/administrative/implementation experience on the ServiceNow platform ITSM/ITOM/ITBM/SecOps solutions (any or all) in an enterprise environment
3. Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
4. Knowledge of ITIL; Foundation level preferred
5. Experience in API integrations with other systems
6. Experience implementing systems using the Agile/Scrum methodology
7. Experience with the development and implementation of ServiceNow ITSM modules
8. Strong ownership, accountability, and attention to detail in all work efforts
9. Prefer ServiceNow Certified System Administrator (CSA)
10. Prefer ServiceNow Certified Application Developer (CAD)
11. Prefer ServiceNow Certified Implementation Specialist for ITSM, ITBM, or ITOM

TRAVEL REQUIREMENTS

Under 10%

Please refer the Job description for details