Sr Analyst, IKC Operations Support

at  DaVita

2000 16th St, Denver, Colorado, 80202-5117, United States of America
DaVita Integrated Kidney Care (DaVita IKC) is an the integrated care division of DaVita Inc. working on DaVita’s vision to provide integrated care to all ESRD patients, who are some of the most medically complex and vulnerable patient populations in the US. Our more than 600 dedicated nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end stage renal disease (ESRD) across the US each month. We’ve proven that integrating care achieves the triple aim of improved patient quality of life, better outcomes and lower total cost of care. What sets DaVita IKC apart is that we not only provide great care management but we start with our heart with our patients and each other. We focus on creating both a great experience for our patients and a special place to work for our teammates. The Senior Analyst, IKC Operations Support will be part of a team accountable for clinical operations process improvement, and for leading DaVita IKC’s high priority special projects, making this role instrumental in advancing DaVita’s evolution from a fee-for-service to a value-based care world.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent required
• 2+ years of related experience demonstrating strong analytical skills, process improvement, and project management required
• Proficiency in Word, Excel, and PowerPoint
• Excellent written and verbal communications skills
• Innovative, flexible critical thinker with strong problem solving skills
• Strong project management skills, including comfort with ambiguity and the ability to manage multiple projects simultaneously
• Ability to enhance relationships through strong and effective communication, problem solving, emotional intelligence, and thoughtful decision making
• Some travel required ( up to 25%)

PREFERRED QUALIFICATIONS

• Experience in operations / process improvement, and/or healthcare analytics
• Exposure and experience working with process improvement methodologies such as BPM, Six Sigma and/or Lean
• Experience with data management tools (Excel, Access)
• Prior healthcare industry experience preferred but not required
• Consulting, corporate strategy, operations / process improvement, or healthcare analytics experience preferred

QUALIFICATIONS:

• Bachelor’s Degree or equivalent
• Advanced proficiency in MS Office products
• 1 - 2 years of related experience demonstrating strong analytical skills, process improvement, and project management required
• Excellent written and verbal communication skills
• Strong critical thinking skills, problem solving skills, and intellectual curiosity
• Prior experience working in a healthcare environment
• Consulting, corporate strategy, operations / process improvement, or healthcare analytics experience preferred
  Join us as we pursue our vision “To Build the Greatest Healthcare Community the World has Ever Seen.”

The Senior Analyst, IKC Operations Support will be part of a team accountable for clinical operations process improvement and leading DaVita IKC’s high priority special projects, making this role instrumental in advancing DaVita’s evolution from a fee-for-service to a value-based care world.

This position will contribute to and lead projects that develop, implement, and refine processes to drive clinical and business outcomes. Acting as an internal consultant, the Senior Analyst, IKC Operations Support leverages analytical and process improvement methodologies to lead, investigate, and solve complex operational and business issues. This role will:

• Analyze operations processes and identify strategic opportunities
• Support growth strategies, including new program launches
• Create and sustain new operational processes, including pilot design, implementation, performance measurement, and ongoing support
• Lead and support special projects involving improvement for patients and their care teams

This role provides opportunity for career advancement, given its extensive interaction with cross-functional teams in DaVita IKC and DaVita more broadly, including visibility with many leaders at the Director and VP level.
Essential Duties & Responsibilities