Sr Analyst, Process Engineering

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What You’ll Be Doing
As part of the Simplii Process Engineering team you will be an advocate for Simplii Financial clients and prospects, so they can have simple, clear and valuable client experiences through our remote business model. You will support these client experiences by designing and implementing processes that will integrate new or enhanced capability and functionality, using industry design methodology and tools to optimize the client experience and process performance.
At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely and will only be required to be on-site on an occasional basis.

How You’ll Succeed

• Business Acumen and Relationship Building – Execute on Simplii business strategy, by actively contributing to leading Simplii on matters of client experience and business processes, including definition and execution of process; business process performance monitoring, conducting and delivering analysis that presents comprehensive views on business process challenges. Prepare and deliver future state process design, support the preparation of business requirements, directly prepare solution requirements for identified opportunities. Employ various process improvement methods/practices to improve product and service delivery. Builds relationship with internal partners to understand their strategies, and work towards their fruition through process enhancements.
• Understanding Requirements – Conduct analysis of Simplii processes and functional or reporting requirements. You’ll contribute to the delivery of BA artifacts/work package as they pertain to Business Requirements and Solutions Requirements for assigned initiatives. Establish activities and time lines for your assigned work. Partner with subject matter experts to establish and develop functional and non-functional requirements documents. Proactively identify opportunities for improvement and prepare recommendations for business process issues that impact the way of doing business across Simplii. You will take ownership of all process-related issues, and follow them through to resolution, ensuring all are documented and signed off as appropriate.
• Solution Design - Work with internal and external partners to assist in the formulation of business processes providing attributes and design specifications. Assist internal business groups on process improvement projects. Provide process team support though the lifecycle of the project including completion of PE artifacts, support of technical build, input and validation of test results and successful implementation, including review of other team artifacts. Prepare comprehensive and concise reports, business proposals, presentation on a range of issues, which affect the business processes.
• Problem Solving – Develop imaginative solutions and new ways of thinking about situations, problems and opportunities. You have experience planning, supporting and providing changes in Process Engineering and other improvement methodologies to internal and external stakeholders. You can conduct research and root cause analysis, analyze tradeoffs between usability, performance and key business objectives. You can develop models and ‘what if’ scenarios to demonstrate the range of options available to management, by presenting optimal solutions.
• Coordination & Collaboration – Participate and co-ordinate cross-functional tasks or work to identify and document functional or reporting requirements, work flow, information sources and system specifications. Partner with project manager, technical resources, vendors, and management to ensure accurate execution of projects.

Who You Are

• You can demonstrate experience in business analysis discipline, methodologies and processes; knowledge of process methodologies, as well as UID, Use Cases and other solutions requirement documents. It’s an asset if you are familiar with technology applications used to support Simplii Financial.
• You have a degree in STEM (asset).
• You act like an owner. You can manage shifting priorities in a fast-paced environment. You are empowered to take initiative, go above and beyond and deliver results.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You bring strong communication skills, facilitation skills and have demonstrated experience communicating with teams across an organization.
• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-161 Bay St., 4th
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Requirements, Communication, Critical Thinking, Design Requirements, Functional Requirements, Non-Functional Requirements, Requirement Document

Please refer the Job description for details