Sr. Business Analyst

at  McLane Company

McLane is one of the largest and most stable supply chain services leaders in the United States. We’ve been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns.
Manage the relationship between the business units and MBIS from a subject matter expert’s point of view ensuring business objectives are being met by defining requirements and influencing to address short- and long-term solutions. Ensure quality solutions are created, business reengineering processes are documented, changes in business processes are implemented and quality field level training is completed. From a support perspective, it is expected research will be completed on reported or assigned incidents with interim and permanent solutions implemented or recommended as systems change. Additionally, a Senior Business Analyst should have vision to see major issues and or steps needing to be implemented which could have negative consequences in the organization. They should have a mixture of technical and functional skills which allow them to easily transition between user groups.
This is a hybrid position which will require the candidate to report and work from the office three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS:

• Have Project Management certification or working to accomplish certification.
• Have Bachelor’s degree or equivalent industry experience in retail, procurement, warehouse operations, transportation, or financial systems. Master’s degree preferred.
• Have 8 years of broad-based experience in specific and related disciplines of the business.
• Possess strong analysis, organizational, oral and written communication skills.
• Be detail oriented and able to work on many different assignments at one time with demonstrated follow through and commitment to customer service.
• Be able to work in stressful situations where time demands are high and have the ability to discern priorities.
• Be an effective planner, organizer, trouble shooter, and self starter.
• Be able to work effectively without a lot of supervision or direction.
• Have strong business acumen.
• Have ability to travel to divisions to support in upgrades, new implementations, creation or opening of new divisions.
• Ability to provide after hours support as needed based on needs of the business.

• Owns the relationship between the business units and MBIS teams while carrying a substantial workload of approximately 10-25 projects.
• Produces adhoc reports based on business users’ requests and serve as an information source for members of the project team.
• Highlights and track mission critical issues and push for closure.
• Understands the industry and solutions the Company has to offer. Be able to see the big picture on projects and be able to discuss in depth all steps needed to take requirements from gathering to implementation and support.
• Elicits business requirements and subsequent creation of a business requirements document. Ensure changes, updates and exceptions are documented throughout the project life cycle.
• Develops and maintain work flows, swim lanes, mock screens or screens and other visual aids to demonstrate how the solution should be created and effectively communicate to members of a project team.
• Collaborates with development and subject matter experts to establish the vision of a project and analyze the tradeoffs between usability and performance needs.
• Creates Microsoft project plans along with creation of tasks and assign tasks to members of the project team.
• Prepares cost benefit analysis and return on investment research to ensure projects submitted are providing proper return to the Company. SOP98-1 identification of projects.
• Obtain approval of the business requirements document from the business unit within the project timeline.
• Provides weekly status reports to ensure everyone included in the project has an understanding of major milestones, timelines, and whether assigned projects are on track to meet expected delivery dates.
• Develops test cases or other system testing processes to ensure solutions meet quality standards and the agreed upon business requirements.
• Approves and in some cases execute test cases created by Quality Assurance, validate the tests appropriately and evaluate the requirements.
• Close process related incidents, reported to the Help Desk, that are assigned based on business issues.
• Develops training material as well as maintenance of existing materials so that business users understand the systems and solutions that are in place.
• Manages projects as needed or defined by the business.
• Facilitates meetings as needed.
• Establishes project priorities by working with the business owners on a weekly basis.