Sr. Business Analyst Tech

at  The Home Depot Canada

POSITION OVERVIEW:

The Sr. Business Analyst, Technology will drive requirements on key Business projects and IT initiatives in Merchandising Technology. This role will support projects and tactical activities related to the maintenance and continuous improvement of key processes that include strategic development, cost-benefit analysis, platform engineering, and operational efficiency. The Sr. BA will work collaboratively with all the internal and external stakeholders to ensure that the implementation teams are well equipped with precise details required for driving design, development and process improvements.
The Sr. BA will provide the team with functional requirements to meet clients’ goals. This role will also provide support through the development and documentation of requirements, test cases, troubleshooting issues, investigating data issues, and other tasks as assigned.
Solid leadership, product ownership, communication & collaboration skills are expected out of this role to provide consistent guidance & support to the other BAs and Functional resources within the team, and to effectively work with a number of internal & external stakeholders.

SKILLS:

• Strong written and verbal communication skills
• Strong analytical skills
• Strong organizational and time management skills and ability to manage numerous projects simultaneously with an attention to detail
• Strong relationship builder and has the ability to communicate effectively across different levels of the organization and external stakeholders.
• Ability to work independently
• Proficient in: Microsoft Office Suite including Access, Excel, PowerPoint, and Word, Attlassian products, Miro and Visio
• Technical Expertise with high level understanding of IT systems and architecture
• Advanced Analytical Skills: Proficient in analyzing complex business processes and systems to identify improvement opportunities
• Experience with SQL, Google Cloud Platform, PostGres

TRAVEL REQUIREMENTS:

• Travel to SSC Toronto on a regular basis.

PHYSICAL REQUIREMENTS:

• Extended sitting
• Repetitive tasks
• Operating a computer and other technology

MINIMUM EDUCATION:

• A Bachelor’s degree or equivalent work experience

MINIMUM YEARS OF WORK EXPERIENCE:

• 4-7 Years of relevant work experience, including experience in operational forecasting, high level system design, resource planning, and/or financial analysis.

MINIMUM LEADERSHIP EXPERIENCE:

• NA

OTHER REQUIREMENTS/ASSETS:

• Agile/SCRUM Master certification is an asset
• Certified Scrum Product Owner (CSPO) & SAFe® Product Owner/Product Manager (POPM) certifications recommended
• Retail industry experience strongly preferred
• Intermediate knowledge of SAP, Google Cloud Platform (GCP), or any programming languages are strong assets
• Business Administration will be considered as a preferred qualification

1. Product Ownership

• Own the application/service in scope and come up with innovative solutions aligned to the company’s goals & KPIs
• Translation of the business requirements into clear systems requirements to be consumed by the implementation teams (a thorough understanding of multiple functional ranges used by complex projects and the ability to identify and quantify business process improvements along with system improvements through the use of technology is critical)
• Actively invove in the finalization of the project scope and the various phases of implementation
• Able to critically evaluate data, assumptions, and risks to ensure robust and realistic CBA and use cases
• Able to compile reports based on pre-defined KPIs, highlighting basic trends or results

1. Planning & Documentation

• Manage user story creation (functional and technical), refinement, backlog maintenance, and sprint delivery
• Ensure strong documentation throughout the project lifecycle inlcuding key requirements, user experience changes, important decisions that impacts the project design and release/roll-out plans
• Driving all product planning sessions with IT and business partners

1. Communication & Collaboration

• Maintain strong communication with all the project stakeholders and provide regular updates/progress reports regarding progress, opportunities and risks for the purposes of operational decision making
• Support the implementation teams throughout the project life cycle by promptly clarifying on open questions & by leading the UAT cycles
• Strongly collaborate with Business and the various cross-functional teams
• Facilitate requirements gathering sessions, record findings and action items
• Work closely with development team to ensure alignment
• Work with stakeholders to define and refine relevant KPIs that align with business objectives
• Successfully engage in multiple initiatives simultaneously
• Present to diverse audiences, including during weekly demos and larger forums

1. Mentorship & Training

• Work with leadership and help with on-boarding new BAs in the team
• Provide mentorship to the other BAs in the team
• Train the BAs on best practices