Sr. Cloud Applications Consultant

at  OpenText

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOU ARE GREAT AT:

• Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy.
• Responding to and solving customer technical requests, show an understanding of the customer’s managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues.
• Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations and Professional Services.
• Responding to and troubleshooting alerts from monitoring of applications, servers and devices sufficient to meet service level agreements.
• Operating, managing, and administering production applications while following documented policies and procedures.
• Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.

Please refer the Job description for details