Sr Collections Analyst

at  Rogers Communications

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada’s leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.
Credit Operations is looking for a dynamic, influential, and results-driven team member to be the next Senior Analyst, Collection Strategy & Credit Risk Policy.
As the Senior Analyst, Collection Strategy & Credit Risk Policy, you will be responsible for developing and implementing targeted Collection Communication Strategies that align with our business objectives and brand. You will play a critical role in developing, assessing, and implementing tailored communication journeys over multiple channels and platforms. This position offers a unique opportunity to lead strategic initiatives and drive positive impact across the organization.

WHAT YOU’LL DO:

• Develop and Implement Communication Strategies: Create and execute comprehensive communication plans that address delinquency issues, aiming to reduce instances and improve overall recovery rates while aligning with organizational goals.
• Manage Internal and External Communications: Oversee communication efforts related to delinquency management, ensuring clear and consistent messaging to both internal teams and external stakeholders, including customers and partners.
• Analyze and Report on Communication Metrics: Track and evaluate the impact of communication initiatives on delinquency rates, using key performance indicators (KPIs) to identify trends and adjust strategies to enhance effectiveness in mitigating delinquency.
• Cross-Functional Teams: Collaborate with departments such as collections, risk management, digital and customer service to develop and implement strategies that address and prevent delinquency, ensuring a unified approach to managing and reducing risk.
• Stay Current with Industry Trends: Monitor industry trends and emerging technologies related to delinquency prevention and communication strategies, integrating best practices and innovative solutions to effectively address and reduce delinquency.

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 310818
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Rogers Bank