Sr. Consultant, Workforce Planning

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
The Senior Consultant, Workforce Planning is accountable for forecasting volumes and capacity for Credit Adjudication, Simplii, Risk Decision Support, Pre Adjudication, the Loan to Value group and the 2nd level insurer review team. This role is also accountable for creating all financial plans and latest estimates for the above teams, creating financial impact models for potential changes to the business, and supporting strategic initiatives such as Transformation or any other important new initiative from a workforce modelling perspective. The Senior Consultant is accountable to present volume forecasts and financial plans to key stakeholders within CIBC namely, Credit Adjudication and Risk Decision Support leaders and executives, TI&I, Risk Management, PBB finance individuals, and project sponsors. This role is also required to work closely with PBB to agree upon volume forecasts to be used in the annual planning and LE process.
At CIBC, we enable the work environment most optimal for you to thrive in your role. Therefore, details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How You’ll Succeed

• Analytical and Data focused - Develop, sustain and improve models to accurately forecast volume and capacity annually, monthly, weekly and daily that will allow for accurate forecasting and scenario planning for Credit Adjudication, Simplii, and Risk Decision Support. Integrate the volume and capacity forecast information into the financial planning process (including the quarterly estimate process) for Credit Adjudication, Simplii, and Risk Decision Support. Obtain sign off from key stakeholders for all financial plans and submit to Finance on behalf of the business. Analyze underwriter level throughput information and provide insights and action plans to improve efficiency, achieve SLA and develop, test, measure, validate and refine allocation and inventory management strategies ensuring optimal contribution to CA’s and RDS’s service levels and value proposition.
• Workforce Planning - Apply best practices within the team to understand operational trends, as an input into capacity analysis, while consulting with key stakeholders ensuring short term business strategies are supported. Support the Workforce team to develop optimal underwriter schedules up to and including creating schedule models. Provide analytical support to the Senior Management Team, and stakeholders with respect to the evaluation of processes, procedures and key initiatives related to workforce and inventory management utilizing statistical measurement tools. Provide consultative and analytical support to all Change Leads to determine the operational impact of new changes/projects.
• Communication - Communicating with a sense of urgency the impacts and risks associated with business planning methods or decisions.

Who you are

• Workforce System – Excellent knowledge of capacity planning and operational principles; including workforce scheduling practices and tools. Specific knowledge and experience managing multiple client groups with varying levels of practical knowledge and application of capacity planning and forecasting methods. A creative approach to manage new challenges and problematic circumstances. A strong background in finance or accounting is also required for this role.
• Excel Proficiency - Mastery in computer proficiency for MS Word, Excel, PowerPoint and Project. Exposure to database software.
• Leadership Ability- Well-developed leadership skills to counsel, direct, and support other staff in a dynamic customer service oriented environment. Highly proficient in the area of influencing skills to present alternatives, resolve conflicts and minimize high-risk situations. Comfortable in a fast paced growth environment. Leadership ability to get results through others in a positive fashion; able to motivate and maintain a high level of employee commitment and morale. Highly developed analytical, decision making, and problem solving skills.
• You put our clients first - You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You love to learn - You’re passionate about growing your knowledge. You have a strong sense of curiosity.
• Values matter to you - You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-81 Bay, 27th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Accountability, Analytical Support, Business Operations, Business Strategies, Finance, Financial Plan, Planning Proces

Please refer the Job description for details