Sr. Contracts Processing and Billing Specialist

at  GHX

At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Reporting to the Mgr, Contracts Processing and Billing, the Sr. Contracts Processing and Billing Specialist is responsible for the accurate processing of contracts, orders and billing schedules for the organization. This position is an integral role in the commercial process, working cross functionally with Sales, Quoting and Contract Operations, Accounting, Revenue, Sales Operations, and Service Delivery. Responsibilities include communication and clarification of contract related details and ensuring the contracted products and services are accurately billed. The essential function of this role is validating accuracy on assigned quotes as they relate to executed documents. This position is responsible for setting the stage for all internal and external financial reporting, as it relates to the revenue cycle.

Principal duties and responsibilities:

• Execute on billing processes, ensuring the accuracy, completeness, and timeliness of customer billings and billing operational functions
• Research inquiries from internal departments and/or customers to help resolve billing related issues
• Perform daily tasks in assigned work queues independently
• Perform customer contracts version control
• Review standard and non-standard contracts and quotes for accuracy, including financial and non-financial contracts to detect inconsistencies
• Create billing schedules in accordance with contracts terms and milestones
• Perform account reviews to reconcile billing in accordance to their contracts
• Work cross functionally to ensure all required information for management reporting is captured on all new contracts and related billing events
• Track implementations go-lives to ensure timely billing
• Work closely with the collections team to clear up any billing issues
• Identify potential credits and process required documentation for audit support
• Setup, manage, and troubleshoot multiple customer portals for invoice submission
• Identify and implementing process improvements to continuously improve data quality and propose ways to standardize processes
• Create and maintain process documentation
• Meet defined team goals and activity metrics
• Provide excellent and considerate customer service to internal and external customers
• Other responsibilities as determined

Key Skills/ Competencies:

• Excellent written and verbal communication abilities
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative eff
• Ability to read and interpret legal contracts as they relate to billing
• Strong research and analytical skills
• Strong attention to detail
• Ability to prioritize and manage multiple responsibilities
• Goal oriented
• Ability to work independently, exercising strong judgment and decision-making abilities
• Ability to retrieve and analyze complex data under tight deadlines
• Knowledge of invoicing processes
• Commitment to excellent customer service
• Enthusiasm to be a team player and assist others when necessary
• Experience with MS Excel, Word and Outlook
• Must be able to work overtime at month end, quarter end, and year end

Required Education, Certifications, and Experience:

• Bachelor’s degree in related discipline or a combination of education and related experience
• Billing experience required
• Minimum 3 year of relatable experience in contracting, billing, finance, accounting or sales support
• We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team. GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants.

Preferred Qualifications:

• Experience with SFDC (Salesforce), CPQ (Configure, Price, Quote), & CLM (Contract Life-Cycle Management)
• Experience with using systems that lack semantic interoperability
• Background in software as a service

The compensation for this role is: $62,700 - $78,300
The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary based on various factors, such as the candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

• Execute on billing processes, ensuring the accuracy, completeness, and timeliness of customer billings and billing operational functions
• Research inquiries from internal departments and/or customers to help resolve billing related issues
• Perform daily tasks in assigned work queues independently
• Perform customer contracts version control
• Review standard and non-standard contracts and quotes for accuracy, including financial and non-financial contracts to detect inconsistencies
• Create billing schedules in accordance with contracts terms and milestones
• Perform account reviews to reconcile billing in accordance to their contracts
• Work cross functionally to ensure all required information for management reporting is captured on all new contracts and related billing events
• Track implementations go-lives to ensure timely billing
• Work closely with the collections team to clear up any billing issues
• Identify potential credits and process required documentation for audit support
• Setup, manage, and troubleshoot multiple customer portals for invoice submission
• Identify and implementing process improvements to continuously improve data quality and propose ways to standardize processes
• Create and maintain process documentation
• Meet defined team goals and activity metrics
• Provide excellent and considerate customer service to internal and external customers
• Other responsibilities as determine