The Sr Coordinator, Resident Support Services position perform duties to manage a portfolio of communities and their related to accounts under attorney status and/or research functions, within the limits of standard or accepted practice.

SKILLS & QUALIFICATIONS:

• Associate’s Degree in Accounting/Business or related field from an accredited college or university, and three to five years of related experience; or equivalent combination of education and industry experience. Bachelor’s Degree in Accounting/Business preferred.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

LI-TL

• Perform a comprehensive review of resident ledger reports relating to accounts under attorney status and apply payments and/or perform adjustment accordingly with disbursement letters.
• Preparation of transfers, refunds (previous-current owners), Third Party Collectors and Attorneys.
• Research inquiries and/or accounts as requested by managers, homeowners or the Financial Reporting team and make appropriate adjustments
• Respond to all research cases assigned through the Customer Care Center inbox in a timely manner.
• Manage Banks and ClickPay inquiries
• Process all attorney payments, corresponding charges, and reconcile the account.
• Process cash receipts and adjustments for all legal account.
• Manage and maintain Special Assessments for accounts under collections.
• Prepares Affidavits of Indebtedness when required by attorney.
• Responsible for clearing the credit history when applicable.
• Manage Property Manager and Customer Service inquiries
• Manage adjustments (charges and/or credits).
• Manage reclassification of payments and/or transfers.
• Manage certificate of title (Write-Offs).
• Manage waivers per request through research.