Sr. Customer Quality Engineer

at  Micron

Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a Senior DRAM Customer Quality Engineer (CQE) within the Global Quality (GQ) Organization at Micron Technology, Inc., you will provide technical expertise and value to our customers. You will serve as the key customer-facing contact to manage your customers’ quality requirements so that Micron delivers a world class customer quality experience. You will be responsible to work with a core team of engineers to bring Micron to the number one memory supplier position for quality by building excellent technical partnerships. This will be accomplished by setting the strategy for the team and delivering through strong customer engagements and regular collaborative interactions with sales, field application engineers and internal engineering teams to maintain alignment on quality and reliability issues that cultivate positive customer experiences.
In addition, you will have the opportunity to lead DRAM-related technical projects to improve Micron’s overall customer quality.

Responsibilities:

• Act as the voice of the customer within Micron!
• Provide technical issue resolution support to customers.
• Lead critical customer-related DRAM improvement projects and initiatives
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Lead customer quality scorecard tracking and improvement efforts
• Run, schedule and lead monthly quality reviews (MQR’s) with customers
• Work with different internal teams to ensure robust, closed loop on customer requests/ requirement and 8D problem solving process to prevent issue recurrence
• Demonstrate leadership, pro-activeness, assertiveness and accountability
• Possess intellectual curiosity to fully understand customer experience, associated with quality issues

Qualifications:

• Bachelor’s Degree in Electronics Engineering, Computer Science or a related field
• Experience in Customer Quality, Supplier Quality, Field Applications Engineering, Technical Sales or DRAM (product, test, design, application’s, system’s engineering)
• Good written and verbal communication skills in English
• High degree of demonstrated self-initiative and ability to think and act independently
• Outstanding multi-tasking, problem-solving and interpersonal skills
• Ability to collaborate with multi-functional teams to understand needs and translate them into actionable plans, results, and resource requirements

The US base salary range that Micron Technology estimates it could pay for this full-time position is:
$155,000.00 - $264,000.00
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses and equity.
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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To learn more about Micron, please visit micron.com/careers
US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3)
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

• Act as the voice of the customer within Micron!
• Provide technical issue resolution support to customers.
• Lead critical customer-related DRAM improvement projects and initiatives
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Lead customer quality scorecard tracking and improvement efforts
• Run, schedule and lead monthly quality reviews (MQR’s) with customers
• Work with different internal teams to ensure robust, closed loop on customer requests/ requirement and 8D problem solving process to prevent issue recurrence
• Demonstrate leadership, pro-activeness, assertiveness and accountability
• Possess intellectual curiosity to fully understand customer experience, associated with quality issue