Sr Customer Service Administrator

at  Thermo Fisher Scientific

JOB DESCRIPTION

Direct Report To: Team Leader, Depot Invoicing
Group/ Division: PSG
Career Band: 3

POSITION SUMMARY:

As a Depot Coordinator you will be processing third-party depots invoices accurately within the timelines to meet the required financial cut off and departmental metrics. This will include the allocation of invoices to yourself, the generation of standard reports, maintenance of files, support in answering queries from internal customers and third-party depots and supporting other team members as the need arises.
Success within this role is proven by the timely delivery of accurate invoices, ensuring that all team members are trained to the required standards for depot invoicing activities.

MINIMUM REQUIREMENTS / QUALIFICATIONS:

5 x GCSE or equivalent experience/qualification (including English, Mathematics and one science based) or job-based experience
At Thermo Fisher Scientific, we value diversity, inclusion, and collaboration. We believe that different experiences, backgrounds, and perspectives contribute to our success. As an equal opportunity employer, we strictly prohibit any form of discrimination and provide reasonable accommodations for individuals with disabilities throughout the job application process.
Ready to take the next step in your customer service career? Apply now and be part of a company that is making a difference in the world. Visit our website at http://jobs.thermofisher.com to apply today.

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Ensure all invoicing activities are carried out in accordance with company SOP’s and study specific requirements.
Perform invoicing activities with the objective of achieving the right first time.
Team support and resolution of enquires.
Cover for colleagues during periods of absence to ensure service levels are maintained.
Communicate within the team daily/weekly/monthly priorities/issues, ensuring support is given in response to such requests.
Advise the Team Leader of any key issues/problems relating to Depot invoicing
Working in conjunction with internal customers/team members to resolve queries relating to third-party depot invoicing, including project managers, quotes team, sales and/or business development, customer support teams (CSOS, supply chain, comparator, CAM), finance teams and any others as required.
Build and maintain relationships with third-party depots to ensure accurate and timely invoicing
Participate in departmental and cross functional improvement teams in order to improve process efficiencies and achieve the business objectives.
Undertake any other duties on an ad-hoc basis as required by your Line Manager