Sr. Customer Service Manager

at  Blommer Chocolate Company

CUSTOMER EXCELLENCE CULTURE

• Create and drive initiatives to improve customer retention, customer loyalty, satisfaction, and the improvement of the customer experience.
• Prioritize customer initiatives to drive those with the greatest leverage, customer impact, and profitability.
• Ensure there is a clear understanding of customers – their wants, needs, and desires from the organization, as well as drive process optimization to allow us to execute against customer requirements.
• Build accountability and ownership at all levels regarding a customer-centric culture; ensure all customer “touch points” are identified and that a consistent and valuable message is delivered to the customer.
• Develop a system for customers to provide feedback and that actionable changes are made from this input.

PHYSICAL REQUIREMENTS:

• General office environment with majority of time using computers

SAFETY, QUALITY AND HYGIENE REQUIREMENTS:

• Maintain compliance with all company policies, procedures, and code of conduct

EDUCATION:

Bachelor’s degree in business or related field