Sr. Customer Service Representative
at Garrett Advancing Motion
2MBC, Baja California, Mexico -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 25 Dec, 2024 | Not Specified | 30 Sep, 2024 | 6 year(s) or above | Green Belt,Sap,Customer Service,Decision Making | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Oversees demand process trough directly communication with Customers, Commercial and vendor scheduler-MPS departments , critical to plant short to long term operations performance by creating monthly Sales Inventory Operations Plan. Capable to provide coaching and training to peer and team member. Responsible for meeting the AOP and SIOP goals on weekly and monthly inventory targets and supplier and customer delivery metrics.
- Oversees Sales Order Management.
- Handling expedites requests from the Customer.
- Providing recovery dates for any schedules that will not ship on time.
- Coordinating transportation/logistics with shipping department and Customer.
- Direct interface with customer for expediting and order placement issues.
- Oversees CS Team forecasting for current plus 3 months.
- As part of the operations team, responsible of plant performance metrics (Customer PD & OTTR, Shipments, Premium Freights, etc)
REQUIREMENTS:
- Bachelor’s degree in Engineering or Business
- 6+ years’ experience in Customer Service or similar role
- SAP (preferred)/ MRP
- Six Sigma Green Belt (preferred).
- Logistic/Transportation process.
- English proficient (Advanced)
- Strong analytical, decision making, and problem-solving skills.
- Possess excellent organizational ability and effectively with internal and external parties.
- Strong verbal, written and listening skills.
Responsibilities:
- Oversees Sales Order Management.
- Handling expedites requests from the Customer.
- Providing recovery dates for any schedules that will not ship on time.
- Coordinating transportation/logistics with shipping department and Customer.
- Direct interface with customer for expediting and order placement issues.
- Oversees CS Team forecasting for current plus 3 months.
- As part of the operations team, responsible of plant performance metrics (Customer PD & OTTR, Shipments, Premium Freights, etc
REQUIREMENT SUMMARY
Min:6.0Max:11.0 year(s)
Logistics/Procurement
Purchase / Logistics / Supply Chain
Customer Service
Graduate
Engineering or business
Proficient
1
21378, Mexicali, B.C., Mexico