Sr Customer Service Representative - Service Support Coordinator

at  Thermo Fisher Scientific

POSITION OVERVIEW:

Join our dynamic, multi-cultural team as a Senior Service Support Coordinator in an international setting. Fulfill a wide range of administrative duties while providing exceptional support to Thermo Fisher partners and the field engineering team. Experience professional service and excellence in a diverse and fast-paced front and back-office environment.

REQUIRED EDUCATION/EXPERIENCE:

• 0-2+ years experience preferably in a customer care, order management or equivalent environment.
• Proficiency of the English and German Language both written and verbal. French language knowledge is an advantage.
• Vocational Training or Bachelor’s is preferred but not essential.
• Attention to detail and accuracy in the workplace.
• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
• Confirmed Microsoft Office user (Outlook, Excel).
• Experience with SAP or other ERP preferred.
• Ability to prioritize tasks, address challenges, and efficiently manage multiple responsibilities.
• Good organizational and problem-solving skills to deliver and/or delegate effectively.
• Self-motivation, passion, and positive attitude to perform individually and as a teammate.
• Customer oriented approach and Excellent interpersonal skills are needed.
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Please refer the Job description for details