Sr Customer Service Representative

at  Thermo Fisher Scientific

SR CUSTOMER SERVICE REPRESENTATIVE

Pittsburgh, PA - This position has not been approved for Relocation Assistance.
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $40 billion and approximately 100,000 global employees in 50 countries. We help our customers accelerate life sciences research, solve sophisticated analytical challenges, improve patient diagnostics, and increase laboratory efficiency. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services, Patheon and PPD – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our success is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve humanity by carrying out our mission to enable our customers to make the world healthier, cleaner, and safer. If you share our values and if you’re looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.

REQUIRED QUALIFICATIONS:

• High School diploma required
• Minimum of 3 years clerical or administrative support experience

KNOWLEDGE, SKILLS, ABILITIES:

• Good communication skills and excellent telephone skills
• Strong organizational skills, good judgment, persistence and diplomacy
• Ability to effectively prioritize multiple projects and tasks
• Ability to work independently as well as effectively in a team environment
• Ability to learn new technologies and self-train when appropriate
• Proficient computer skills: Microsoft Excel, Word, PowerPoint, and Power BI

• Run and analyze reports to identify current backlog/open orders
• Reconcile and analyze open orders and open lines for potential issues for assigned suppliers
• Maintain a master tracking report of suppliers with open order count and open order dollars
• Build working relationships with suppliers to identify and resolve open order root causes and potential issues
• Maintain a current supplier open order contact list including name, phone number and email address
• Obtain invoice copies and/or new shipment dates from suppliers and take appropriate action
• Add notes to the order(s) worked and maintain adequate records
• Provide tracking of number of lines resolved weekly, and complete weekly activity report
• Assist buyers as needed with issues related to open orders and/or credit holds
• Escalate issues to Manager for further resolution, when necessary
• Work as needed to further reduce high dollar open orders at each quarter end
• Provide training for other open order personnel, as needed
• Perform other duties as assigned