Sr CX Technology Specialist

at  1password

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
As a Sr CX Technology Specialist, you will play a pivotal role in managing and optimizing the technology tools that power our Customer Experience operations. Your primary focus will be on the deployment, management, and enhancement of the technology tools our Customer Experience team uses. This includes AI-driven systems, CRM software, ticketing systems, customer feedback platforms and others.
Your day-to-day responsibilities will involve ensuring that these systems run smoothly and effectively. You will be responsible for troubleshooting any technical issues that arise, implementing updates and improvements, and training the team on any new features or changes.
Additionally, you will work to leverage these tools to enhance customer satisfaction and loyalty. By analyzing user feedback and monitoring performance metrics, you will identify opportunities to improve these systems and work with CX leadership to implement these changes.
Your role also extends to the creation of a supportive work environment for our employees. You’ll ensure that our tools and systems are user-friendly and that our team members have the training they need to use them effectively.
Your success in this role will be measured by the efficient functioning of our technology tools, improvements in customer satisfaction and loyalty, and the overall enhancement of business performance. As our Technology Specialist, your expertise and efforts will significantly contribute to our company’s operational efficiency and customer service excellence.
This is a remote opportunity within Canada and the US.

WHAT WE OFFER:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Please refer the Job description for details