Sr. Data Analyst, Enterprise

at  MasterClass

WHO WE ARE:

MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.
Members get unprecedented access to 150+ instructors and classes across various fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas’ recording studio and Gordon Ramsay’s kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.
It’s a pivotal time for MasterClass – and we want you to be a part of the journey. With offices in San Francisco (HQ) and Waterloo, Ontario plus a studio in Los Angeles, we are looking to expand our team to support the business.
If you want to help impact our members’ lives – we want to hear from you!

SNAPSHOT OF THE ROLE:

Data, and how they are used, play a central role at MasterClass and are at the heart of how we make marketing, business, product, content, and operational decisions. Our growing Data organization (Analytics, Data Science, and Data Engineering) is a specialized, cross-functional group that collaborates with a variety of departments to drive decisions and provide direction for future growth at MasterClass. The team tackles challenging problems across many technical disciplines, including time series forecasting, causal inference, and optimization.
We are looking for an exceptional Sr. Data Analyst with a proven track record of conducting technical and deep analysis on a variety of media platforms. The candidate will primarily focus on the analytics of our enterprise B2B business, encompassing areas such as product analytics, content analytics and sales analytics. The ideal candidate is an expert at synthesizing and communicating insights and actionable recommendations to audiences at varying levels of technical sophistication.

WHAT YOU WILL DO:

• Be responsible for comprehensive data analysis, from gathering business requirements and formulating hypotheses, to conducting in-depth data analysis and applying statistical and predictive modeling techniques. They will also develop visualizations/dashboards and effectively communicate findings and actionable insights to both business stakeholders and non-technical audiences.
• Support business stakeholders in devising and implementing comprehensive data analysis strategies aimed at enhancing customer acquisition, retention, and engagement within enterprise B2B environments.
• Design and execute A/B tests to confirm hypotheses and perform campaign performance analysis.
• Offer decision-making support and recommendations to business owners, based on data-driven analysis. This includes conducting comprehensive analysis and delivering data narratives across various business groups.
• Foster and lead productive, positive collaborations with one or more cross-functional teams.
• Construct, manage, and communicate detailed reports, visualizations, and other tools to provide business insights and demonstrate business health.