Sr Depot Repair Technician

at  Thermo Fisher Scientific

EDUCATION:

• A High School Diploma or GED equivalent is the required minimum education.
• Technical school preferred.

EXPERIENCE:

• Required: +1 Year experience in a technical role
• Required: Valid drivers’ license
• Preferred: Service repair and/or calibration experience
• Preferred: Experience in customer service

KNOWLEDGE, SKILLS, ABILITIES:

• Outstanding analytical capability and problem-solving skills
• Ability to work in a team environment and influence others to achieve results
• Self-motivated with bias for action
• Excellent interpersonal and persuasive communications abilities
• Substantiated capability to optimally negotiate and close business
• Evidence of professional presentation skills
• Outstanding follow-up, time management skills, and interpersonal skills
• Ability to operate independently, with initiative, and good business judgment
• Strong digital literacy including an understanding of Windows, Word, Excel and Access
• Ability to learn and develop new processes within our CRM application
• Experience within an accredited (ISO 17025) Calibration Laboratory a plus

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Ability to travel overnight up to 20%
• Ability to travel locally to customer sights as needed
• Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
• Prolonged periods of sitting required.

• Collaborate with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.
• Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.
• Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).
• Follow all applicable Standard Operating Procedures (SOP’s) and Reference Standards associated with Depot Service and Calibration Laboratory operations.