Sr Depot Repair Technician

at  Thermo Fisher Scientific

JOB DESCRIPTION

Reports To: Field Services Manager
Location: East Coast – Tewksbury, MA

POSITION SUMMARY:

Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment.

CRUCIAL JOB FUNCTIONS AND ACCOUNTABILITIES:

• Promote, quote, schedule, and perform In-Depot maintenance and repairs of customer-owned automation lab equipment.
• Produce and distribute high quality Field Service Reports of work performed.
• Promote and Quote service contracts for automation equipment customers.
• Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging automation equipment.
• Quality Control support including new process development, technical communications, training, and solving.
• Strong interpersonal skills and the ability to efficiently connect with all levels of personnel internal and external to the company.
• Maintain and update CRM database.

TRAVEL REQUIREMENTS:

• Ability to travel overnight up to 25%

EDUCATIONAL QUALIFICATIONS:

• Associate Degree in an engineering related field or equivalent experience (Bachelor’s degree preferred)

EXPERIENCE QUALIFICATIONS:

• 3+ years’ experience in mechanical troubleshooting and repair
• High proficiency in technical troubleshooting and repair
• Experience in customer relationship management
• Excellent digital literacy including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)
• Ability to efficiently learn and use CRM applications (SalesForce.com experience preferred)
• Strong oral and written communications skills
• Ability to operate independently, with initiative, and good business judgment
• Strong interpersonal and time management skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability lift and/or move up to 75 pounds

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
• Prolonged periods of sitting required.

Please refer the Job description for details