Sr. Digital Program Analyst

at  Liberty Bank

At Liberty, we are proud to integrate our Diversity, Equity, and Inclusion (DE&I) throughout all functions and areas of the Bank to maximize our impact and exceed goals. We believe deepening our DE&I strategies in the workplace and communities we serve creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

SUMMARY OF THE JOB:

The Sr. Digital Program Analyst will be responsible for ensuring high quality and timely delivery of the Digital Bank’s deposit, lending, and other products and services supported by Liberty Bank and non-digital vendors. This person will work with Owners Management, translating targeted products and services into requirement documents for delivery to Liberty Bank responsible support and delivery teams. This role will work as one of the liaisons to Liberty support and delivery teams on an ongoing basis. In addition to the operational tasks, the Sr. Digital Program Analyst will also be responsible for tracking of digital strategic initiatives to plan, project status and quarterly reporting, and management of operational project backlog ensuring timely completion to remain on time and in compliance.

MINIMUM REQUIREMENTS:

• A Bachelor’s degree in Business Administration or related field preferred, or equivalent work experience.
• 3-5 years of relevant work experience.
• Have broad knowledge of banking products, services and digital delivery of such, including knowledge of operational support of business products and services.
• Preferred project management expertise such as experience with digital banking solutions with a focus on banking and loans.
• Demonstrated leadership abilities to create and maintain relationships with cross-functional management with ability to gain support for new and changing initiatives.
• Demonstrated ability to assume new tasks/responsibilities and commitment to personal and professional growth coupled with ability to prioritize tasks on the fly.
• Must be able to work with minimal supervision
• Strong verbal and written communication skills.
• Strong organizational skills
• Demonstrated proficiency with required computer and software systems

PHYSICAL REQUIREMENTS:

• Ability to sit for long periods of time
• Keyboard Dexterity
• General Office Equipment

Collaboration and Support

• Provide organizational support, helping to ensure action items, deadlines, and deliverables are completed
• Build and maintain strong partnerships with both operational and non-digital product providers, establishing Service Level agreements (SLAs) to ensure consistent delivery of timely, high-quality service.
• Continuously monitor and enhance service performance for Owners customers and direct sales & support teams.
• Collaborate with team members to facilitate the development and implementation of support procedures.
• Provide ongoing support to head of Digital Programs.

Reporting and Documentation

• Design and document all business requirements (including policies & procedures) and processes/workflows. that differ from Liberty Bank standards.
• Provide written notification to Digital team, client services, and other applicable business lines of operational changes & enhancements to Owners Bank.
• Create initiative status charts and reports for digital

Project Management

• Track digital initiatives and follow up with key digital team members to sustain momentum needed to drive these initiatives.
• Assist in prioritization of digital initiatives partnering with head of digital programs to facilitate quarterly initiative review sessions.
• Documentation of key tasks related to sizeable initiatives ensuring that deadlines are adhered to.

Maintain and Update

• Maintain expertise of Owners Bank products, services, policies, procedures and regulatory requirements.
• Demonstrate strong decision-making skills. Ability to assess, research, and execute cross functional/team solutions with conviction.

Secondary Functions

• Lead other initiatives by digital leadership as requested.
• Maintain cross-training for timely repetitive tasks and act as back-up for weekly/monthly functions supported as to ensure consistency in functional delivery during planned and unplanned absences.