Sr Director - Total Rewards

at  Oncourse Home Solutions

WHO WE ARE

Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

POSITION SUMMARY:

Reporting to the Chief People and Diversity Officer, our Sr. Director, Total Rewards is an essential part of the Human Resources team with a track record of demonstrating strong proficiency in the understanding of how total rewards supports the overall organizational strategy to enhance employee attraction, retention, and engagement, as well as drive performance and business results. This leader will also have oversight and management of the company’s Payroll system and process.
Located at our headquarters in Naperville, IL. our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

EDUCATION (PREFERRED AND OR REQUIRED)

Bachelor’s degree

COMPUTER SKILLS NEEDED TO PERFORM THIS JOB

• Proficiency in Microsoft and Google Suites.
• Proficiency in HR systems including Learning Management Systems and Applicant Tracking tools
• UKG proficiency strongly preferred.

EDUCATION

Required

• Bachelors or better

• As a thought partner to the CPDO and HRLT implement and manage reward programs intended to motivate and retain employees.
• Lead and translate our compensation and benefits philosophy into a tactical execution plan for employees with a focus on our annual compensation and performance management cycle.
• Oversee the deployment of the communication plan to inform employees of the value and modifications to the company’s compensation, benefits, retirement, and related programs.
• Develop communication strategies to effectively inform employees about total rewards programs.
• Manage, coach, and develop approximately 2-3 directs reports.
• As a trusted advisor and consultant to the business, collaborate and consult with HR Business Partners and Recruiting on job leveling, promotions, transfers, and developing total rewards policies, guidelines, and programs to support our continued growth.
• Forecast and propose variable compensation strategies that are competitive in the marketplace while keeping in mind our internal SG&A budget.
• Iterate upon our current compensation model while working with our HR Leadership team to implement where needed.
• Determining the approach and resources to conduct competitive benchmarking and analysis to evaluate compensation programs, policies, and processes and make recommendations or adjustments as needed.
• Develop and consult on reward programs, processes, and policies to ensure they are market competitive and internally equitable.
• Ensures compensation programs are consistently administered in compliance with company policies and regulations.
• Monitor employee satisfaction and feedback related to compensation and benefits and provide recommendations and solutions when applicable.
• Manage relationships with external vendors and consultants who provide services related to compensation, benefits and payroll.
• As a player coach, partner with the entire HR and DEI team in a hands-on capacity in doing the work to implement strategies, programs, and processes.
• Serve as a champion for Diversity, Equity, and Inclusion, partnering with office of DEI and HR Business Partners to implement and monitor the success of key DEI initiatives that foster an environment of belonging.
• Takes ownership for engaging with and collaborating with other HR areas through influence without direct authority leveraging the expertise and experiences of Talent Acquisition, Training and Development and other areas of HR.
• Ensure compliance with appropriate governmental laws and regulations as they relate to Human Resources (i.e., EEOC/AA, ADA, Wage and Hour, FLMA, WC, etc.). Work with assigned areas to ensure they are informed, updated as applicable, and operating in compliance with applicable laws.