Sr Employee HR Navigator

at  Childrens Health

Job Title & Specialty Area: Sr Employee HR Navigator
Department: Human Resources
Job Type: This is a remote position with occasional on-site meetings (Texas residency required).
Why Children’s Health?
At Children’s Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children’s health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

SUMMARY:

The Senior Employee (HR) Navigator is part of the People Services (HR Shared Services) team. This role serves as a liaison/triage for our Employee Concerns supporting team members across Children’s Health providing a concierge experience. The person in this role must be a demonstrated self-starter, a role model for customer service, and a decisive, results-oriented professional with a track record of success. The Sr Employee Navigator must have strong abilities to develop and manage relationships across the system with a wide variety of clients based on trust, teamwork, and a comprehensive knowledge of CHST policies. Experience with employee relations, policy review and HR generalist role preferred.

WORK EXPERIENCE

5+ years HR generalist or related experience Required

EDUCATION

Four-year Bachelor’s degree or equivalent experience Required
A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Receive and triage incoming employee concern
Review Unemployment claims and provide needed information at the direction
Ensures timely and complete responses to inquiries through email, phone, chat, or other communication
Conducts rounding in all markets to promote a collaborative solution to questions and issues regarding services offered
Solicits feedback and follows up timely to completely resolve issues and close loop on pending requests to meet or exceed service level agreement
Support other operations initiatives and process documentation needs across the team
Timely management of ad hoc requests to COE team
This is a full-time position.