Sr Engineer, Field Service

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

EDUCATION

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 10+ years of equivalent combination of education, skills, and experience

EXPERIENCE

10+ years’ Experience:

• Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems required.
• Experience with Ultra High Vacuum (UHV) required.
• Experience operating O-scopes, digital voltmeter and logical problem solving required.

KNOWLEDGE, SKILLS, ABILITIES

• Must have a detailed understanding of how to solve and repair ultra-high vacuum and high voltage systems.
• Proven track record solving sophisticated systems, subsystems, and complex problems by process of elimination techniques down to the component level
• Able to read and interpret schematics
• Literate in Windows software environments
• Ability to partner effectively with customers and colleagues
• Key Development Leader of the team on system operations, technical mentorship on solving systems solutions
• Required to read, write and speak English fluently.
• Demonstrated the ability to display a high level of confidentiality for both customers and Thermo Fisher Scientific.
• Extensive experience solving and repairing ultra-high vacuum and high voltage systems.
• Required to read, write, and speak English fluently.
• Proven ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Excellent ability to be detail oriented, problem solver, promote team environment.
• Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Excellent Interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills
• Provide feedback to product quality teams
• Provide appropriate input in writing, updating, and correcting various Thermo Fisher system documentation, including identifying and isolating system problems
• Must be willing to travel 25-50% of the time.
• Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
• May require proof of Covid-19 vaccination.
• Extensive walking may be required.
• May work at customer locations, in office environment to include cubicles and/or in laboratory environments.
• Must be able to secure entrance to US Government laboratories and facilities
• Potentially pass-through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.
• Physical requirements include the ability to lift up to 50 lbs.

Benefits & Incentives

• Competitive Medical, vision and Dental insurance plans
• 401k with matching company contribution
• Company paid holidays, Floating and Paid Time Off
• Annual Bonus Plan
• Car Allowance/Transportation Assistance Programs

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

• Proactively run assigned accounts and service team to ensure customers “Basic Issues” are resolved as quickly as possible.
• Meet tool uptime performance expectations where required
• Complete Preventative Maintenance on time per commitments
• As the primary regional field service engineer, ensure customer needs are met using appropriate resources
• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Successfully complete technical training as required; identity and effectively complete specialist training based on microscopes in the region
• Proactively seek out additional learning opportunities both inside and outside of the region
• Work informally with application engineers and/or attend application courses to gain powerful knowledge
• Leads technical recovery plans for critical issues throughout the region
• Travel, sometimes on short notice to customer sites to resolve problems or support colleagues
• Complete and submit field service reports
• Partner with colleagues to provide technical mentorship needed to problem-solve systems solutions
• Provide training for users on system operation
• Train and mentor new field service engineers
• Provide feedback to product quality teams
• Provide appropriate input in writing, updating, and correcting various Thermo Fisher system documentation, including identifying and isolating system problems
• Must maintain Thermo Fisher Scientifics’ 4i Values.