Sr. Information Systems Analyst

at  Resideo

The Sr. ITSM Asset, Config. and Discovery Administrator is responsible for both technical and operational components of Asset & Configuration Management and Discovery, utilizing the ITSM tool ServiceNow. This includes ensuring the CMDB contains accurate and current data, maintaining the data (the evergreen process), processing load files into CMDB, technical setup and maintenance administration of ServiceNow Discovery, discovery patterns, and expanding discovery across multiple asset classes.
The role requires a high degree of technical knowledge within ServiceNow, assisting with maintaining the Incident, Problem, Knowledge, and Change Management environments, integration into ServiceNow, the service catalog and Request management.
This position works closely with business and IT teams to gather input to support ongoing business needs, define requirements, identify solutions through existing functionality or customizations as well as help develop requirements, test, implementation, and upgrade plans.
This role assumes a high degree of knowledge in the ServiceNow platform, Asset and Config Management, Discovery, Service Catalog functionality and Integrations.
The incumbent in this role will receive general direction regarding the determination of priorities, the scope and approach to projects or assignments and is expected to operate with a high degree of independence and professional judgment to solve complex problems in the performance of assigned duties. In addition, the incumbent in this role must be customer focused, have outstanding communication skills and a willingness to be a team player within a collaborative environment.

• Technical expertise in identifying, evaluating, and developing ITSM solutions that meet business requirements
• Experience implementing ServiceNow Discovery
• Experience in automating tasks within ServiceNow
• Create service definitions and provide governance to all ITSM processes
• In-Depth understanding of all ITSM functions and interdependencies
• Coordinate the introduction of new or updated ITSM services
• Ability to manage multiple and conflicting priorities
• Ability to work effectively with individuals at all levels of an organization
• Excellent analytical and creative problem-solving skill
• Effective written and verbal communication
• Proficient use in software programs such as Microsoft Office
• Develop metrics to measure efficiency and effectiveness of the service catalog, delivery and end user experience
• Knowledge of Microsoft Office 365, ITIL foundation certification preferredCertified ServiceNow System Admin a plus