Sr. Inside Sales Support Specialist
at Lenovo
Federal, CDMX, Mexico -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 03 Dec, 2024 | Not Specified | 04 Sep, 2024 | N/A | Sales Operations,Vendor Management,Processing,Customer Experience,Dispute Resolution,Communication Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
GENERAL INFORMATION
Req #
WD00070406
Career area:
Sales Support
Country/Region:
Mexico
State:
Distrito Federal
City:
Mexico D.F.
Date:
Tuesday, September 3, 2024
Working time:
Full-time
Additional Locations:
- Mexico - Distrito Federal - Mexico D.F.
DESCRIPTION AND REQUIREMENTS
This role supports the Lenovo Services Upsell team responsible for revenue growth through Parts Sales and Billable Services. Responsibilities include support for billing, credits and vendor management. This role will be measured on supporting an exceptional customer experience and timely resolution of activities.
Position Responsibilities:
- Billing for Parts Sales and Billable Repair transactions
- Dispute resolution including processing credits and issuing RMAs
- Support for credit line renewals and tax certificates
- Vendor management including maintaining account details and new vendor set ups
Basic Qualifications:
- 3+ years prior sales operations and partner engagement experience or equivalent
- Understanding of policies, procedures, and processes related to billing activities
- Strong customer focus and communication
- Relevant systems experience (MSD, SAP, LGVM, ECMS)
- Demonstrate effective verbal and written communication skills
- Fluent in English language
Preferred Qualifications:
- Proficient in Microsoft Office applications with strong Excel skills
- Strong analytical, interpretation and problem solving skills
- Excellent organizational, multi-tasking, prioritization and problem resolution skills
- Works well independently, yet is cooperative in working with team assignments and activities
Additional Locations:
- Mexico - Distrito Federal - Mexico D.F.
- Mexico
- Brazil - Distrito Federal
- Mexico - Distrito Federal - Mexico D.F.
Responsibilities:
- Billing for Parts Sales and Billable Repair transactions
- Dispute resolution including processing credits and issuing RMAs
- Support for credit line renewals and tax certificates
- Vendor management including maintaining account details and new vendor set up
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Trade Certificate
Support for credit line renewals and tax certificates
Proficient
1
Federal, CDMX, Mexico
