Sr. Inside Sales Support Specialist

at  Lenovo

GENERAL INFORMATION

Req #
WD00073860
Career area:
Sales Support
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Tuesday, October 22, 2024
Working time:
Full-time

Additional Locations:

• United States of America - North Carolina - Morrisville

DESCRIPTION AND REQUIREMENTS

This role supports the Lenovo Services Upsell team responsible for revenue growth through Parts Sales and Billable Services. Responsibilities include support for billing, credits and vendor management. This role will be measured on supporting an exceptional customer experience and timely resolution of activities.

BASIC QUALIFICATIONS:

• 3+ years prior sales operations and partner engagement experience or equivalent
• Bachelor’s degree in relevant field or equivalent professional work experience

PREFERRED QUALIFICATIONS:

• Proficient in Microsoft Office applications with strong Excel skills
• Strong analytical, interpretation and problem solving skills
• Excellent organizational, multi-tasking, prioritization and problem resolution skills
• Works well independently, yet is cooperative in working with team assignments and activities
• Understanding of policies, procedures, and processes related to billing activities
• Strong customer focus and communication
• Relevant systems experience (MSD, SAP, LGVM, ECMS)
• Effective verbal and written communication skills
  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

• United States of America - North Carolina - Morrisville
• United States of America
• United States of America - North Carolina
• United States of America - North Carolina - Morrisville

• Billing for Parts Sales and Billable Repair transactions
• Dispute resolution including processing credits and issuing RMAs
• Support for credit line renewals and tax certificates
• Vendor management including maintaining account details and new vendor set ups