Sr IT Analyst - Data Center & Cloud Ops

at  NiSource

JOB SUMMARY

The Senior IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.

REQUIRED QUALIFICATIONS FOR POSITION

• Bachelor’s Degree Information technology, computer science, or a related business discipline, or equivalent work experience.
• 4+ years of experience in medium-to-large Data Center operations
• 2+ years of experience working closely with service providers and delegating operational activities to them, as directed by the manager
• Knowledge of IT infrastructure components, trends, and best practices
• Solid skills with enterprise-class servers, operating systems and productivity software
• Effective written and verbal communication skills
• A customer-centric mindset, with the ability to understand the needs and expectations of the end-users and deliver value-added solutions. Medium
• A growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback. High
• Superior troubleshooting problem-solving skills. Knowledge worker who is driven and can think and act in a fast-paced environment. High
• Ability to collaborate with business partners and service providers in a matrix organization. High
• Technology Domain awareness Medium
• Ability to operate in a metrics-based management environment with a continuous improvement mindset. Medium
• Foundational understanding of contracts Medium
• Proficiency in the Microsoft Office suite High

PREFERRED ADDITIONAL QUALIFICATIONS FOR POSITION

• 1-3 years Related experience in the utility industry

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Under the direction of the IT Operations Director or IT Operation Manager(s), performs routine assignments in the advanced level of the Lead IT Analyst job band
• Facilitate cross-functional governance to ensure all aspects of the IT Data Center portfolio are included in long term planning and prioritization.
• Provide the organization with visibility into the long-term roadmap for functional and technical changes to the portfolio.
• Ensure all Business Analysts are aligned on expectations for the quality and thoroughness of deliverables; review the work of less experienced Business Analysts and ensure consistency across the portfolio
• Work closely with IT Infrastructure Architects, IT Application, IT Office of the CIO, and business unit professionals, project managers and other areas of NiSource, and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services
• Help drive resolution of operational and service-based issues in the Data Center, reviewing, analyzing, and reporting on Service Provider operations, as directed by the Director of IT Operations reporting related to Service Provider performance
• Work closely with NiSource project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality)
• Gather Data Center data on spending patterns for analysis and reporting.
• Provide information on spending for company cost allocation and metric reporting.
• Gather data on Data Center day-to-day operational execution of services and equipment delivery for analysis and reporting
• Review monthly/annual forecast of expenses for the IT Budget, and analyzes and report variances to budget
• Facilitate audits of processes related to Data Center.