Sr. IT Business Analyst

at  Vail Resorts Corporate

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

JOB SUMMARY:

Retail Technology is looking for a curious and dynamic Business Analyst to join Vail Resorts’ rapidly growing Retail Applications Group. As a partner to the Retail, Rental, Operations departments within the organization, this individual will help support the technology at each of the 250 retail locations, focused on a core suite of Retail Applications including ERP (inventory, distribution, buying, etc.), reporting and point-of-sale functionality. Working cross-functionally with Merchandising, Operations, Warehousing, Accounting, and other areas of IT, this person is a key contributor supporting production system health and delivering key IT enhancements.
The ideal candidate for this role is excited to help a team improve, develop, and implement SDLC (Software DevLife Cycle) and customer service best practices in a uniquely complex environment. They will be comfortable moving between the technical analyst, business analyst and quality assurance spaces, as this role requires flexibility between each of those disciplines. This position brings value to the organization through thought leadership, technical acumen, process design, business partnership, and collaboration with our 3rd party development partners. We are looking for a candidate that enjoys troubleshooting in the field as much as they enjoy facilitating business requirements.

JOB RESPONSIBILITIES:

Production Management

• Assess severity/priority of production issues, determine business impact, and communicate progress during resolution with high proficiency.
• Remediate issue tickets following ITIL practices across retail systems, server integration points, access provisioning and more.
• Responsible for proactive production monitoring and dashboard development
• Executes, optimizes and ensures all SOX (Sarbanes Oxley), PCI (Payment Card Industry) and DSR (DataSubject Request) tasks are completed thoroughly with a high attention to detail.
• Subject Matter Expert and Process Owner technically supporting multiple business and IT groups.
• High technical aptitude using SQL, data monitoring and job management tools to troubleshoot complex issues.

Enhancement Delivery

• Identify and deliver key system enhancements to improve system stability and business functions.
• Ensure all enhancement work follows the SDLC process, meets SOX (Sarbanes Oxley) and PCI (PaymentCard Industry) requirements, and maintain all required compliance documentation.
• Proficient in QA (Quality Assurance) Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments.
• Peer reviewer for requirements and test plan documentation for bug and enhancement work aligning to SDLC practices.

Stakeholder Management

• Build strong relationships with third-party vendors, IT partners, and business stakeholders to proactively support our production environment and deliver on enhancement tasks.
• Facilitate and own business stakeholder’s backlog management for enhancements following SDLC practices.
• Other duties as assigned

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plan