Sr. IT Performance and Service Analyst

at  Golf saudi

QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Technology, or related field.
• At least 4-6 years of experience in a similar role within a medium to large enterprise environment
• Proven experience in IT operations, system monitoring, or a related field.
• Expert knowledge of IT infrastructure with cloud services and managed IT solutions.
• Proficiency in using IT monitoring and reporting tools such as SolarWinds, Nagios, Splunk, or similar. And data visualization and analyzation as PowerBI.
• Strong analytical skills with a proven ability to use data for insightful decision-making.
• Excellent negotiation and communication skills, capable of effectively managing third-party relationships.
• Relevant certifications such as ITIL (with an emphasis on Service Strategy or Service Design), MS365, Microsoft 365.
• Extensive experience in IT system management, preferably in a monitoring and reporting capacity.
• Proficiency with ITSM and Patch Management tools such as Manage Engine, BMC Remedy, or similar.
• experience in SaaS cloud infrastructures, particularly with platforms such as MS365, Oracle ERP Fusion, and Manage Engine products.
• Proven track record in improving IT services and systems through strategic initiatives.

SKILLS AND COMPETENCIES:

• Skilled in using tools such as PowerBI to create insightful, actionable reports and dashboards.
• Knowledgeable about cloud security principles, data protection, and compliance standards relevant to SaaS platforms.
• Ability to diagnose issues, optimize system performance, and enhance user satisfaction.
• Demonstrates strong leadership in team settings, promoting collaboration and driving collective goals.
• Capable of strategic foresight in IT development, integrating innovative solutions to improve system efficiency.
• Committed to continuous learning and maintaining relevant certifications in cloud technologies and IT management.

• Analyse IT system performance and health, compile performance reports and recommend enhancements.
• Collaborate with IT teams to resolve performance issues and implement solutions.
• Develop performance metrics and benchmarks for IT services and ensure adherence to these standards.
• Initiate service improvement actions based on analytical trends.
• Manage incident escalation processes to adhere to SLA parameters.
• Assist with system upgrades and implementations by analyzing system requirements.
• Ensure IT processes comply with relevant laws and regulations and prepare compliance reports.
• Monitor network performance, identify bottlenecks, and suggest improvements.
• Conduct regular maintenance health checks and verify system backups.
• Predict future infrastructure needs and plan capacity based on data analysis.
• Optimize infrastructure design in collaboration with IT teams.
• Monitor the deployment of software and services to ensure quality standards.
• Develop and implement a comprehensive metrics and reporting framework.
• Produce regular reports detailing IT performance and strategic outcomes.
• Negotiate and revise SLAs with service providers and internal teams to ensure all SLAs meet stakeholder expectations.
• The manager is authorized to assign the employee to any task within the department.