Sr. IT Service Operations Specialist

at  SP Global

ADDITIONAL PREFERRED QUALIFICATIONS:

AWS CloudWatch: Familiarity with monitoring and managing AWS resources.
Okta IAM experience: Expertise in identity and access management.
Azure DevOps experience: Knowledge of Azure DevOps tools and practices.
SalesForce experience: Understanding of SalesForce platform.
Understanding of SAML 2.0 and OIDC: Knowledge of authentication protocols.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

RESPONSIBILITIES AND IMPACT:

As a member of the Customer Operations team, your role involves:
Configuring and supporting customer authentication and entitlement services.
Managing and responding to internal customer tickets.
Reporting project status to management, identifying potential issues, and accepting corrective directions.
Fulfilling other duties as required. Basic Required Qualifications:
Minimum 3 years of excellent customer service experience: Demonstrated ability to handle customer inquiries effectively.
Minimum 2 years of System Administration or similar experience
Process-oriented: Ability to follow established procedures.
Excellent communication skills: Vital for collaboration and conveying information.
Self-starter and motivated: You’ll need to take initiative and drive results.
Rotating holiday coverage: Flexibility to cover holidays as needed.

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.