SR IT Specialist

at  Stratacache

EDUCATION/EXPERIENCE:

• A 3 year degree in computer science or 5 years of equivalent professional work experience.
• 5 years of experience as an IT specialist along with 3 years of experience within a secure network environment.
• Minimum 5 years of relevant Windows, Linux and Mac experience in an on-premise environment.
• Proven track-record in technical support positions for both hardware and software.
• Experience with Powershell scripting
• Experience with source code control systems (Gitlab preferred) is a strong plus.
• Strong knowledge of security concepts and precepts is a strong plus.
• Experience with networking security (VLANs, firewalls, proxies) is a strong plus.
• Experience with system administration of Windows and Linux machines is a plus.
• Experience with VMWare/Hyper-V or other virtual machine hypevisor is a plus
• Experience with Mobile Device Management is a plus.

SKILLS/REQUIREMENTS:

• Outstanding organizational skills.
• Ability to work in a structured, fast-paced environment.
• Great technical communicator (French and English), both written and spoken.
• Ability to work independently or as part of a team, as situation requires.
• Self-starter and willingness to continuously upskill/learn.
• Interpersonal abilities, patience with others and empathy.

• Troubleshoot hardware and software issues that include SaaS subscriptions.
• Purchase resources as required and maintain the IT inventory.
• Manage business software services: identity and access control system, email, office software, firewalls.
• Manage on-premise compute services including X2O Medias audio-video QA labs.
• Manage office network services
• Use configuration-as-code to control resources via source management over CI/CD wherever possible, otherwise maintain formal audit trails for change management
• Identify issues, propose solutions and establish priorities and roadmap with the Architect.
• Collaborate with X2Os cloud infrastructure team when required.