Sr. Lab Product Specialist (Dental Lab)

at  Kuraray America

WHO WE ARE:

Voted one of the Nation’s Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber, and resin production. With top-of-the-line research and production facilities and a vast network of supplies from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 31 countries and employs more than 11,000 employees, including over 800 in the United States.
Our manufacturing company, Kuraray Noritake Dental Inc., was established from the integration of Kuraray Medical Inc. and Noritake Dental Supply Co., Ltd. in 2012. As leading manufacturers of both clinical dental and dental lab products for more than 30 years, our brands such as CLEARFIL, PANAVIA, Noritake Super porcelain, EX-3, CZR, and KATANA Zirconia are known as gold standard restoratives around the world. We are committed to developing products that ensure quality and value while helping dentists and lab technicians provide long-term quality restorations for their patients.

POSITION SUMMARY:

The Lab Product Specialist is the face of Kuraray Noritake Products to our customers. This position is responsible for providing information and technical support to optimize our customer product experience and ultimately increase our sales regionally. Using your deep understanding and technical knowledge of digital dentistry, you will grow brand awareness, manage a sales territory, and build long-term customer relationships. This position requires frequent overnight and extended travel to visit customers in the field. You will communicate internally and externally regularly (via Teams, phone calls, text, emails,) to develop leads, gather market and customer data, organize local events, represent our portfolios at trade shows, and generate contact reports in Salesforce.

Responsibilities:

• Develop and implement a strategy to maximize value to customers.
• Research, plan, and execute quarterly travel plans designed to grow sales throughout your territory.
• Frequently contact customers including cold calls to present the features and benefits of Kuraray Noritake products, consult with dental professionals, and provide exemplary customer support.
• Communicate clearly and professionally with customers to determine their needs and present the appropriate products, solutions, and services.
• Competently represent our portfolio and conduct sales during tradeshows. International travel may be required.
• Identify and/or develop local sales organizations and events to support sales goals.
• Communicate relevant sales promotions and pricing to customers, as needed.
• Prepare accurate and timely reports (monthly, event, and Salesforce) as required.

Skills:

• Ability to independently manage and develop a portfolio of accounts.
• Ability to self-motivate, prioritize, and complete multiple tasks.
• Ability to maintain a rigorous travel schedule (on average of 50% of your work month per month of travel expected) that will allow for regular and consistent contact with our customers and opinion leaders in your territory.
• Ability to communicate clearly and persuasively (verbally, and in written form).
• Strong organizational and time management skills.
• Ability to demonstrate professionalism and strive for excellence in both team and individual tasks.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or extensive work history as a Dental Technician (DT).
• 10+ years’ lab sales, marketing, or customer service experience.
• Previous work competitively selling, marketing, or providing customer service in digital dentistry with zirconia discs, porcelain, or related products.
• High degree of computer proficiency including: Microsoft Office Suite, Salesforce or similar CRM, Smartsheet, etc.

PREFERRED QUALIFICATIONS:

• Bilingual (Japanese, Korean, French, Spanish) a strong plus.
  We offer a competitive compensation package that includes base pay and an annual incentive. This program is designed to reward individual performance and align overall rewards with corporate and team performance.
  Our employees benefit from a robust healthcare package that includes wellness reimbursements, along with generous perks such as three weeks of paid time off, ten company holidays, paid parental leave, education reimbursement, and a matching 401k plan, among other offerings.

• Develop and implement a strategy to maximize value to customers.
• Research, plan, and execute quarterly travel plans designed to grow sales throughout your territory.
• Frequently contact customers including cold calls to present the features and benefits of Kuraray Noritake products, consult with dental professionals, and provide exemplary customer support.
• Communicate clearly and professionally with customers to determine their needs and present the appropriate products, solutions, and services.
• Competently represent our portfolio and conduct sales during tradeshows. International travel may be required.
• Identify and/or develop local sales organizations and events to support sales goals.
• Communicate relevant sales promotions and pricing to customers, as needed.
• Prepare accurate and timely reports (monthly, event, and Salesforce) as required